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AI Notes for deskphone calls

  • January 24, 2025
  • 6 replies
  • 537 views

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As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone? 

Best answer by Mary-Community_Moderator

At this time, these features aren’t available for calls handled on physical desk phones.

We’d love for you to share your voice on this! You can submit or vote for this feature request here: Ideas Portal. The more votes a suggestion gets, the more visibility it receives from our product team.

6 replies

Mary-Community_Moderator
Community Manager
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At this time, these features aren’t available for calls handled on physical desk phones.

We’d love for you to share your voice on this! You can submit or vote for this feature request here: Ideas Portal. The more votes a suggestion gets, the more visibility it receives from our product team.


  • New Participant
  • October 31, 2025

Any further updates on this? I thought I’d remembered seeing an email about being able to enable the AI Notes on desk phones recently but I can’t find it.
Thanks.


Mary-Community_Moderator
Community Manager
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Any further updates on this? I thought I’d remembered seeing an email about being able to enable the AI Notes on desk phones recently but I can’t find it.
Thanks.

Hi ​@jeff-corwin, thanks for checking in. I’ll look into this and get back to you with any updates regarding enabling AI Notes on desk phones.


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+1

Any further updates on this? I thought I’d remembered seeing an email about being able to enable the AI Notes on desk phones recently but I can’t find it.
Thanks.

Hi ​@jeff-corwin, thanks for checking in. I’ll look into this and get back to you with any updates regarding enabling AI Notes on desk phones.

Hello ​@jeff-corwin, I just heard back from the Product Team. They informed me that the rollout was initially planned but had to be put on hold due to a setback. I’ll make sure to share an update here once there’s any new information.


  • New Participant
  • January 28, 2026

Still hopping that this will be coming to Desk Phones in the near future. Any updates? 

 


BeckyH
Community Manager
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  • Community Manager
  • January 28, 2026

Still hopping that this will be coming to Desk Phones in the near future. Any updates? 

 

We don’t have an update yet, but I’ve heard rumblings. We’ll definitely announce updates in RingEX Unlocked webinars when it is general availability. And we’ll obviously post about it here in the Community too.
Please stay in touch!