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As far as I can tell the new AI Assistant note taking and transcription features are only available if the call is taken on the desktop app or phone app. What about calls that are made or received using a physical desk phone? 

At this time, these features aren’t available for calls handled on physical desk phones.

We’d love for you to share your voice on this! You can submit or vote for this feature request here: Ideas Portal. The more votes a suggestion gets, the more visibility it receives from our product team.


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