Skip to main content
Question

Being able to SMS employees not customers

  • January 28, 2026
  • 1 reply
  • 6 views

We have no need to SMS customers, we need to use RC SMS capabilities to text EMPLOYEES who are out in the field.  Is there any way around the overreaching TCR registration?  Or A simplified one for non marketing use cases?

1 reply

BeckyH
Community Manager
Forum|alt.badge.img+2
  • Community Manager
  • January 28, 2026

We have no need to SMS customers, we need to use RC SMS capabilities to text EMPLOYEES who are out in the field.  Is there any way around the overreaching TCR registration?  Or A simplified one for non marketing use cases?

If you don’t want to do the rigamarole with TCR, I would suggest using the RingCentral App Messaging. 
It is a part of your RingEX core product and can be used by your team members by adding the app to their phones.

Of you think this is an option you’d like to explore, I can share more materials that can help to get you started. 

Let me know how you’re envisioning the set up.