Hello everyone!
I have a question. I have a call queue set up where it distributes incoming calls between analysts. Do you know where I can find a live dashboard - something I could put on a big TV screen - so analysts taking calls can see how many calls are waiting in queue, and how long they have been waiting for?
Thanks in advance!
Best answer by Mary-Community_Moderator
Hi Ryan, you may check RingCentral Live Reports Feature. KB link is https://support.ringcentral.com/article/RingCentral-Live-Reports-Feature-Overview.html.
+1Hi Ryan, you may check RingCentral Live Reports Feature. KB link is https://support.ringcentral.com/article/RingCentral-Live-Reports-Feature-Overview.html.
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