There might be a way to show the original calling party ID to the end user that the call is transferred to instead of your main company number, but before I search that out- is there a reason that the person transferring calls off site can't/won't announce the call before completing the transfer? It seems better than just transferring them and hoping someone answer or letting it go to mobile voicemail, etc.
Is there a reason the users are not using the mobile app? That would help distinguish personal vs. business calls too.
heres a link brandon posted recently about something along these lines...hope it helps
https://support.ringcentral.com/article/901.html
Hi! Can we add transfer call bounding feature that bounce back the call going back to its sender when call recipient is not available.
Hello @cedrick-monteiro, this feature is not yet available. You can add your vote HERE! Thanks.
