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Customers are telling us when we call them the Caller ID is showing as possible Spam.  How do we fix this?

Update - we had one office that was set to a new company number.  We changed it to the site number to eliminate this issue.  The site number was an existing DID transferred in the conversion.

Thanks for sharing the update on how you fixed it, ​@FORT2025! That’s a great workaround. Here’s another option you can also consider if you run into similar issues in the future:

https://support.ringcentral.com/article-v2/Open-Options-for-Users-When-Phone-Number-is-Mistakenly-Flagged-as-Spam-Junk-Fraud-or-Scam-call-RingCentral-Contact-Center.html?brand=RC_US&product=RingCentral_Contact_Center&language=en_US


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