I haven’t found a way to do this so I was curious if it was possible. I realize the easy answer is to get rid of the physical fax machine but a couple of our department managers are fighting that option for now. Has anyone ever set up something similiar successfully?
+1Hi
To keep the physical fax machine and appease the managers, you should use an Analog Telephone Adapter (ATA). This is a common and successful setup for businesses moving to the cloud who aren't ready to go 100% digital.
You don't need to get rid of the machine; you just need a bridge.
Device: Use a RingCentral-supported ATA like the Cisco ATA 191/192 or Poly OBi302.
Connection: Plug the fax machine into the ATA via a standard phone cord (RJ-11), and plug the ATA into your internet router via an Ethernet cable.
Check the KB Article below: Connecting the Analog Telephone Adapter (ATA) and Fax Machine
So because a phone number can only be assigned to a single entity, user account, call queue, message-only extn, limited extension. There is no option to route the call to both a fax machine (limited extension) and a user account or anything else is possible. An inbound fax will not even ring at a users phone since the SIP tags show it a fax it is routed straight to the voicemail account of the user and then emailed to that users notification email.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
