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Question

Can incoming faxes be sent to a user email AND a physical fax machine?

  • February 3, 2026
  • 1 reply
  • 24 views

I haven’t found a way to do this so I was curious if it was possible. I realize the easy answer is to get rid of the physical fax machine but a couple of our department managers are fighting that option for now. Has anyone ever set up something similiar successfully? 

1 reply

Mary-Community_Moderator
Community Manager
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Hi ​@sarthur,

 

To keep the physical fax machine and appease the managers, you should use an Analog Telephone Adapter (ATA). This is a common and successful setup for businesses moving to the cloud who aren't ready to go 100% digital.

1. The Setup (The Hardware)

You don't need to get rid of the machine; you just need a bridge.

  • Device: Use a RingCentral-supported ATA like the Cisco ATA 191/192 or Poly OBi302.

  • Connection: Plug the fax machine into the ATA via a standard phone cord (RJ-11), and plug the ATA into your internet router via an Ethernet cable.

 

 

Check the KB Article below: Connecting the Analog Telephone Adapter (ATA) and Fax Machine