Clicking Ignore Call or Declining the call does not stop the phone from continuing to ring

Can we get an update on this? You recommended "send callers to voicemails in the meantime." What is the process for doing that?

Is it possible to change the time I'm unavailable? I agree with everyone in this topic who finds this setting absolutely horrible.

I am an allstate agency owner who just switched from Avaya to Ring Central.  The issue with ignore in call queues is very disruptive.  Apparently this has been a knows issue for over 4 years.  My background was in technology.  It’s a simple dev fix.  When a call comes in to a queue a user who doesn’t want to answer it should be able to hit ignore and then it stops ringing the desktop.  Right now when you hit ignore it stops for a second or two and then just rings again.  extremely annoying and disruptive.  I cannot recommend other agents switch from Avaya to Ring Central until this is fixed.  Like I said, its a simple dev fix.  Thanks. 

Correct Sir!
This continues, and I’ve brought it up at every meeting we have with our new new new new account rep. - and it falls on deaf ears.  Every survey I say the thing - get back to making the core programming stable before adding all the fluff.  There are very few huge glaring bugs like this - but they still do not listen to the Super Admins that have to attend this system every day.

@Mary-Community_Moderator @BeckyH - Any chance of getting this issue in front of someone this year?!?

@Joe Cache @Kegan Hey!
You know I hear you - and I’m working to get more visibility and exposure from our Community members to our leadership. And I’ll add you both to that list and add this topic to the list. 
Obviously, I’m just a lowly Community Manager 🙂 - but will do my best to keep this on the radar, as I know this could be a real game changer for Admins and their teams. 

This issue is still happening, I am experiencing it regularly and it is extremely problematic and frustrating. Is it still not being addressed 4+ years on from being reported?

OVER 4+ year old thread and Still NO Resolution!

I am about to switch back to AVAYA for this exact problem.

Can a tech please take 15min to write code for this issue and put this to rest?

Why is a company this big, ignoring the request from its customers?

As another person said, you can Easily write code to give a text bubble that allows us to become unavailable for the next 1min or 2etc. 

PLEASE HELP!!!!

Overall, the RC call queue system is poor. As a small business, there a thousands of unused features with RC, but they cannot get the basic call queue system correct.

1. Cannot ignore calls without it popping up 5 more times during a meeting
2. Cannot get the missed call status correct for call queue (it shows missed if another teammate answers the phone).

This is such an annoying issue. We have a large company across the country using this service with hundreds of lines. It’s unfortunate that RingCentral has no support for this issue and continues to ignore this request. May be time to switch to another service that is receptive to the plight of it’s users. 

HOW?! You can’t send Call Queue Callers to Voicemail. THAT’S THE PROBLEM. 

​@Mary-Community_Moderator AND this is why I can’t recommend RC to anyone - ‘you’ (empiracally) keep ignoring your CORE CODE - and that’s causing so many issues.

This thread is 4 (FOUR) years old at this point…

Jumping on the bandwagon here - our benefits team is finding this to be very disruptive as they’re trying to help the person they are already speaking to.  And, sending the call to voicemail is not a viable alternative.  Looking forward to an update ​@Mary-Community_Moderator. 

Very irritating problem that apparently hasnt been addressed in over 4 years. When I click IGNORE I feel like Im playing Whack-a-Mole