Can we get an update on this? You recommended "send callers to voicemails in the meantime." What is the process for doing that?

Is it possible to change the time I'm unavailable? I agree with everyone in this topic who finds this setting absolutely horrible.

I am an allstate agency owner who just switched from Avaya to Ring Central.  The issue with ignore in call queues is very disruptive.  Apparently this has been a knows issue for over 4 years.  My background was in technology.  It’s a simple dev fix.  When a call comes in to a queue a user who doesn’t want to answer it should be able to hit ignore and then it stops ringing the desktop.  Right now when you hit ignore it stops for a second or two and then just rings again.  extremely annoying and disruptive.  I cannot recommend other agents switch from Avaya to Ring Central until this is fixed.  Like I said, its a simple dev fix.  Thanks. 

Correct Sir!
This continues, and I’ve brought it up at every meeting we have with our new new new new account rep. - and it falls on deaf ears.  Every survey I say the thing - get back to making the core programming stable before adding all the fluff.  There are very few huge glaring bugs like this - but they still do not listen to the Super Admins that have to attend this system every day.

@Mary-Community_Moderator @BeckyH - Any chance of getting this issue in front of someone this year?!?

@Joe Cache @Kegan Hey!
You know I hear you - and I’m working to get more visibility and exposure from our Community members to our leadership. And I’ll add you both to that list and add this topic to the list. 
Obviously, I’m just a lowly Community Manager  - but will do my best to keep this on the radar, as I know this could be a real game changer for Admins and their teams. 

This issue is still happening, I am experiencing it regularly and it is extremely problematic and frustrating. Is it still not being addressed 4+ years on from being reported?

OVER 4+ year old thread and Still NO Resolution!

I am about to switch back to AVAYA for this exact problem.

Can a tech please take 15min to write code for this issue and put this to rest?

Why is a company this big, ignoring the request from its customers?

As another person said, you can Easily write code to give a text bubble that allows us to become unavailable for the next 1min or 2etc. 

PLEASE HELP!!!!

Overall, the RC call queue system is poor. As a small business, there a thousands of unused features with RC, but they cannot get the basic call queue system correct.

1. Cannot ignore calls without it popping up 5 more times during a meeting
2. Cannot get the missed call status correct for call queue (it shows missed if another teammate answers the phone).

This is such an annoying issue. We have a large company across the country using this service with hundreds of lines. It’s unfortunate that RingCentral has no support for this issue and continues to ignore this request. May be time to switch to another service that is receptive to the plight of it’s users. 

HOW?! You can’t send Call Queue Callers to Voicemail. THAT’S THE PROBLEM. 

​@Mary-Community_Moderator AND this is why I can’t recommend RC to anyone - ‘you’ (empiracally) keep ignoring your CORE CODE - and that’s causing so many issues.

This thread is 4 (FOUR) years old at this point…

Jumping on the bandwagon here - our benefits team is finding this to be very disruptive as they’re trying to help the person they are already speaking to.  And, sending the call to voicemail is not a viable alternative.  Looking forward to an update ​@Mary-Community_Moderator. 

Very irritating problem that apparently hasnt been addressed in over 4 years. When I click IGNORE I feel like Im playing Whack-a-Mole

Yea, I just had our Operations group bring this up to me.  They want Simultaneous ringing, but as noted here it will just keep ringing them when they are on another call and hit Ignore.  If I set them to “longest idle” does that at least move to the next queue member?  It wouldn’t be a great solution since the call could come back to them eventually, but it would keep from interrupting them every 5 seconds.

We just moved to RC a few months ago and this just gives me another reason to regret switching over.  Unfortunately, we are stuck with it for 3 yrs as we bundled RC into our contract for other network services from the vendor.  Lesson learned.

This is extremely frustrating. I can’t believe they haven’t fixed this issue in over 5 years. I want to decline a call once and be done 

still ongoing.

<satire> i guess Ring Central earns more money by getting bribery by Mobile Phone companies for destroying the wish for business phone telephon systems </satire>

These two are precisely the two problems I am experiencing right now. I believe there is supposed to be an “answered elsewhere” status rather than missed, but it’s not functioning for our team. I submitted a case for that one this morning. The lack of a proper ignore is frustrating and based on this 4 year long conversation and the countless others linked by users here, has no resolution or fix in sight. 

linking this so people can vote on it.
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48021281-i-want-the-ability-to-ignore-calls-coming-in-on-a
 

​@Problem Solver Thanks you for linking this. I have added my vote as Critical.

Other users, if this is important to you please upvote it here: https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48021281-i-want-the-ability-to-ignore-calls-coming-in-on-a

There is a 4 year old reply from a user, ​@Sebastian2044792020,

to this ticket posted 5 years ago(!!!) that links to tickets from 2015, 2016, and 2018, but those tickets are so old that RingCentral has just purged them without addressing them. PLEASE will someone at RingCentral address this issue. You can say it is a “feature not a bug” all you want, but clearly, your customers don’t want to have call queue calls bombard them after hitting “Ignore.” Many of our users have uninstalled the RC desktop app, and don't even use it on their cell phones because of this issue.

Scott, I understand your frustration. 
Please do leave your feedback in the ideas portal so we can continue to track the votes associated with this concern. 
The Community team knows this is an important feature and we advocate for it with the product team regularly. 
 

As someone who works for a large Financial Institution who just migrated to RingCentral, this is beginning to be one our our team's largest complaints. Very frustrating to see this has been brought up for over 10 years with no viable solution to make everyone's work life easier. As the Admin for the phone system for our institution, my largest complaint is how RingCentral has tried "reinventing" the wheel on many of it's features (not just this one), instead of sticking with the tried and true features of legacy PBX phone systems. Please take a look at providing a fix for this. Even a simple checkbox on the Call Queue settings to choose what the "ignore" button does would be wonderful. I’ve voted on the Idea link that someone provided above. 

​@Mary-Community_Moderator ​@BeckyH Becky I have some respect for your replies, you are at least honest while replying.  Mary, shame on you as an individual, and shame on the company you represent.  This has been an overwhelming community issue for years that YOU CAN FIX.   You reply with ‘this is just how call queus work’, but that is just not the case.  There are plenty of other services that offer call queus that can allow a user to actually ignore a specific call instance one it is declined.  The user could be removed from the potential queu for that call once they have declined it until that customer calls in again.  You all have created an environment where I have to either constantly be listed as ‘not available’, or be inundated by constant ringing from the same call I am constantly declining if there is not another agent available to answer it.  Shame on you Mary for pedalling this garbage for this company instead of finding a solution.  My frustration is palpable, and apologies mean nothing.  You have a subpar product that our company willl be leaving.  DO NOT PURCHASE RING CENTRAL.  Awful product, and dishonest ineffective support that ignores and gaslights the community.  Pretty pitiful 

Hey, I’m going to ask you to be respectful to Mary. 
She isn’t the product manager of the feature and she’s doing her best to support customers in this space while having little authority over how the product is developed. We do our best to filter up your feedback to the product teams and work to be as transparent as we are able while offering workarounds if possible.

I understand you’re upset that the product doesn’t work the way you’d like, but that doesn’t mean that it is appropriate to blame our dedicated Community Moderator for something she can’t control.

I encourage you to leave your feedback in the Ideas Portal and speak to your account manager. 

Where was this setting at?