Hi RC team and fellow users,

I’m writing to flag a persistent UX flaw in the RingCentral web app that slows down high-volume SMS workflows.

When I click the “Send New Text” icon (speech bubble + icon on the left pane), the modal that appears defaults cursor focus to the “Text From” field instead of the “To” field. This is counterintuitive. I rarely change the sending number and would argue most users don’t. The natural first step is to enter the recipient, yet I’m forced to manually click or use keyboard navigation to get where the focus should’ve been in the first place.

This adds friction, especially when sending dozens of texts daily. It’s a small detail with a compounding cost in productivity.

Feature request: Either change the default behavior so that focus is placed on the “To” field upon opening the modal, or better yet, add a user preference to set default cursor focus between fields.

If there’s an existing workaround or custom script others have used to fix this, I’m all ears. Otherwise, please escalate this to product design.

Thanks,
Alan P.