Is there a way to add additional names, nicknames to a user for to be used for the dial by name directory?
For example the name Joseph or Joe has different first three letters but very common for people to call someone by both names.
The issue is for name directory you can only find someone under one name not by both.
+1Hi
RingCentral’s Dial-by-Name Directory doesn’t currently support aliases or nicknames (like “Joe” for “Joseph”), since it requires callers to enter the exact first three letters of the name using the dial pad. Because “J-O-E” and “J-O-S” map to different number combinations, the system won’t recognize nicknames.
You’re welcome to submit a feature request for this functionality!
There’s also an existing idea that might be related to what you’d like to achieve. Feel free to check it out and add your support:
👉 Dial-by-Name Directory to offer more than 20 names
+1Thank you for the response
You’re welcome! 😊
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