How do I disable the recording that comes on "Queue call press 1 to accept"?

Hi ​@Kellyf02,

Disabling the "Ask me if I want to answer" prompt is a specific part of the Call Screening feature that many users prefer to turn off. This allows you to still have callers announce themselves, but removes the step of having to press '1' to accept the call.

Here is a thorough, step-by-step instruction on how to disable this setting, covering both administrator and individual user access.

How to Disable the "Ask me if I want to answer" Prompt

This setting is found in your Incoming Call Rules within the RingCentral online portal.

For Administrators (to disable for a user):

1. Log in to the RingCentral Admin Portal at https://service.ringcentral.com/ with your administrator credentials.

2. Navigate to the Users section and select User List > Users with Extensions.

3. Select the specific user you need to change this setting for.

4. From the user's details page, click on the Phone tab.

5. On the left-hand menu, select Incoming Call Rules.

6. On the Incoming Call Rules page, look for the section titled "Screen Callers."

7. Within this section, you will see a toggle switch labeled "Ask me if I want to answer before connecting the call."

8. Toggle this switch to the OFF position (gray).

9. Click Save at the bottom of the page to apply the changes.

For Individual Users (to disable for yourself):

1. Log in to your RingCentral online account at https://service.ringcentral.com/ with your user credentials.

2. Navigate to the Settings section.

3. Click on the Phone tab.

4. On the left-hand menu, select Incoming Call Rules.

5. On the Incoming Call Rules page, look for the section titled "Screen Callers."

6. Within this section, you will see a toggle switch labeled "Ask me if I want to answer before connecting the call."

7. Toggle this switch to the OFF position (gray).

8. Click Save at the bottom of the page to apply the changes.

Hope this helps, and don’t forget to mark my reply as the best answer! :)

Thank you for your reply. I do not have the section of “Screen Callers” on the Incoming Call Rules page. 

May I know if you’re an admin or a standard user?

Sure, I am Admin. 

Thank you! Are you trying to disable this for your own extension or for another user?

For my own extension. 

1. After selecting Incoming Call Rules, look for the Screen Callers section on the page.

2. This is the feature that can trigger the "Press 1 to answer" prompt. Check if the main "Screen Callers" toggle is enabled (blue) or disabled (gray).

3. If it is enabled, you will then see a specific sub-setting that says "Ask me if I want to answer before connecting the call." This is the exact setting you need to disable.

• If the main "Screen Callers" toggle is already disabled, then the prompt is being caused by a different part of your call handling rules. Let me know after you check, and I will help you check other settings. :)

That's great news! I'm so glad to hear you were able to get that resolved with Tech.

Thanks so much for taking the time to share your solution with the Community. That information about selecting "Personal and mobile only" for Call Queue Calls is incredibly helpful and will likely save someone else from the same headache.

I appreciate you letting us know!