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Question

How do I find the reason why a fax failed to send?

  • December 4, 2023
  • 2 replies
  • 227 views

I can see that a fax has failed to send - however, I can't seem to find anywhere it would give me the reason why it failed. Am I missing something?

2 replies

Mary-Community_Moderator
Community Manager
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Hi @Zofia Kozlowska, may I know how did you send the fax? Is it thru email or the app?


  • New Participant
  • December 19, 2023

I have submitted a feature request for this several times with RingCentral but they have yet to implement it. Our previous fax carrier would tell you the failure reason (i.e. No answer, voice call, etc)