Tried looking through the KB and at past community postings about this but wasn’t able to come up with anything. We recently migrated over from an older phone system to RingCentral and my users were very familiar with the old system so I’m trying to recreate some of that familiarity.
On the old phones when a customer called in, it would display the number that is calling in and also the Company Name that was associated with the number the customer was calling in for. This allowed our scheduling team to quickly identify how to handle/greet the call since we are comprised of several businesses.
The closest I’ve been able to get with RC’s system is by setting the display number to be the dialed number under User>Phone>Incoming Call Information. This is really meant to be a stopgap since now our schedulers are referring to a company sheet of numbers to identify what company a customer is calling in for.
I’ve looked at the Display Settings as well under Phone System>Call Queues but that doesn’t seem to get at what I’m looking for either.
I guess what I’m looking for is the following
fRight Now] Future State]
<Dialed Number> <CompanyName>
<CustomerPhone>
Is this something anyone has had any luck building with RingCentral? We’ve got Poly 350s in case that is our limiting factor. Thanks!
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