We have a number of teams , Sales, Marketing, Delivery. I want to have the option to dig down into those teams to transfer a call or to see the status.
Is there a way to do this?
You would have to use Admin Portal>Reports > Analytics > Live Reports.
Here you can monitor the status of queues. You can see how many agents are available, how many are on a call, the status of each agent in real-time (and many other stats)
So this isn't in the desktop app like the HUD. You would have to have it opened in a browser tab, but it basically has all the info you are asking for. Just look into "RingCentral Live Reports"
But I was sure there was a way to create a group in the HUD. Is there a “New” Hud Experience out in a later version of EX?
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