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Question

Latest office update for outlook classic v2601 breaks outlook contact integration with RC Phone

  • January 30, 2026
  • 6 replies
  • 88 views

The Latest office update for outlook classic (v2601) breaks outlook contact integration with RC Phone.

If I roll back to the previous version of office it works again.

When you go into the settings it is greyed out:

 

6 replies

  • Author
  • Known Participant
  • February 2, 2026

Any comments ?


Mary-Community_Moderator
Community Manager
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Any comments ?

Hi ​@Nathan1615078064,

I’m looking into this issue and gathering more information. I’ll follow up with you as soon as I have an update.

 


  • Author
  • Known Participant
  • February 2, 2026

Thank you very much.

P.S. I know support will probably just say “use the new ring central app”, we have switched to it as a workaround, but I thought you still might like to know that MS broke it. :-) 


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+1

Thank you very much.

P.S. I know support will probably just say “use the new ring central app”, we have switched to it as a workaround, but I thought you still might like to know that MS broke it. :-) 

Thanks for the additional information! I’m looking for a reliable source who can provide us with insights on this.


  • Author
  • Known Participant
  • February 13, 2026

 10 days on.. any update on this ?


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img+1

 10 days on.. any update on this ?

Hi ​@Nathan1615078064, thank you for your patience. I checked with our Product Team, and their recommendation is the same. Using the new version of the app is best, as it’s more resilient to these MS Office updates.