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Question

Multiple email notifications for received voicemail


Need confirmation this is possible to setup voicemail email notifications to multiple users and provide specific syntax See - https://community.ringcentral.com/questions/96093/email-notifications-1.html

Syntax applied - Example@mail.com; Example@mail.com

Mary-Community_Moderator
Community Manager
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  • Participating Frequently
  • June 16, 2023

yes it is possible. Any of the following syntax will work

email1@mail.com,email2@mail.com,email3@mail.com
email1@mail.com, email2@mail.com, email3@mail.com

email1@mail.com;email2@mail.com;email3@mail.com (final version)
email1@mail.com; email2@mail.com; email3@mail.com

No matter what you do, the system will automatically convert all of the above to the "final version"
- the system deletes spaces
- the system converts comas to semicolons

the limitation of 255 characters means you can store roughly 10 email addresses of 20-25 character length (+9 semicolons separating them)



Have tried both comma and semicolon separating the addresses and it's not working. With one recipient it does work.

What else could be going on with it?



  • New Participant
  • April 7, 2025

I also have this issue. No matter what I type it will not allow me to enter more then one email address. I have tried commas and semicolons with and without spaces.


Crystal_
Community Manager
  • Community Manager
  • April 8, 2025
jjamison wrote:

I also have this issue. No matter what I type it will not allow me to enter more then one email address. I have tried commas and semicolons with and without spaces.

Could you please share which settings in the admin portal you are making these changes in? If possible, could you also share a screenshot of how you are setting this up, as well as your RingCentral number or email linked to the account via direct message so I can review?


  • New Participant
  • April 8, 2025

I ended up opening a support ticket on this issue. I was told this is a know issue, and that support will have to make the changes for me. I will send you a DM if you want to review the case.


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