Hi Curtis,
In multi-level IVR, there is no option to add a direct external number for call forwarding. What you can do is create a User Extension, make an Unconditional Forwarding Rule under Custom Rules, then add the Toll Free number from there, once added, assign the User Extension as one of the Key Presses for the IVR Menu created.
You may check these links below on how to do the setup.
Add User Extensions Without an Assigned Phone on the RingCentral AccountUnconditional ForwardingHope this helps! But if you need someone to set it up for you, you may contact our Technical Support Team at 888-898-4591 option 3.
