Is this a new account?
If so, you may need to register your company with TCR to use the SMS feature.

Respond here to share what you're experiencing and we can direct you to next steps.

Hello @Road Heroes Towing

Yes, as Becky mentioned, SMS doesn't come in enable on RingCentral phone numbers by default. It has to be enabled by your administrator via TCR registration process. And good news is that it's all self serve in our admin portal.

Here are few support articles that can help you:

Overview and Video - https://support.ringcentral.com/sms-registration.html

Setting up TCR - https://support.ringcentral.com/article-v2/Setting-up-TCR-registration-assigning-numbers-to-SMS-campaigns.html?brand=RingCentral&product=MVP&language=en_US

Associated Fees: https://support.ringcentral.com/article-v2/TCR_registration_fees.html?brand=RingCentral&product=MVP&language=en_US

TCR FAQ - https://support.ringcentral.com/article-v2/TCR-business-registration-FAQ.html?brand=RingCentral&product=MVP&language=en_US

Regards

Gurpreet Singh

PM, RingCentral Platform Products