Not receiving inbound text messages - random

I am not getting all of my inbound text messages. This has been going on for a few days. I sent myself separate text messages today in this order: "1, 2, 3, 4, 5, 6" ... I only got 1, 4, 6 (out of order) and 5 .. I have had clients commenting that I have not responded to their text messages. I have not received them, nor have I received the notification emails from RingCentral.

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This is happening to me too. I don't know if I should start a support ticket or not. It's random. I received a text from a client asking if I received a text they sent the day prior, which I did not. Has happened with two clients and started a few days ago. I've run tests by texting my personal phone and my spouse's that went through fine.

I did decided to go ahead and open a case and found out that this is a system wide problem that is impacting a lot of people. They are apparently working on fixing it, but I got the impressions it's been going on for a while.

I am not getting all of my business text messages either and it appears to be random. The senders are not getting any sort of error in sending; messages are just not arriving. I don't know how long this has been happening. I'm fairly new to RingCentral, but so far SMS is just not reliable.

I'm trying to open a case through https://support.ringcentral.com/, but the form submission isn't working for me. I've tried using Chrome and Firefox, with and without private/incognito mode. Anyone else getting this error in trying to submit a case? The error starts with "Something Goes Wrong: Insert Failed. First Exception in Row 0." Looks like a coding error of some sort.

I called to speak to a representative when I opened my case.

This is a known issue that is being actively researched. If you open a case, please reference INC-25452, and you will be automatically emailed when this is resolved.

Just want to chime in and say that my users are experiencing this issue as well. This has been happening to us for the last week or so. Any updates as to the progress towards resolution would be greatly appreciated.

An issue like this really impacts our business, the problem itself coupled with the lack of updates has some people in my org talking about looking for alternative providers.

I have heard directly from Carl, an Ops manager, asking if I am still experiencing an issue. For the past two days, things have been fine.

Still an issue. Today is 2020-02-24, and I just confirmed with a client that a message she sent did not arrive on my RingCentral SMS number, and she got no error or bounce-back on her end. This is very disappointing; I was hoping the problem was resolved.

For me, the problem has been resolved.

I had one text that I know of that didn't arrive yesterday, but maybe that's the end of the problem with Jessica's update from earlier today. I'm cautiously optimistic.

I would recommend opening a case with our Tech Support team to investigate this!

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