One user two physical handsets

Question

If I want a user to have two physical phones in two locations I can make that work by assigning another handset, adding a digital line licence and assigning a DDI to the digital line.

I end up with the user having two DDI numbers but either will call both phones and I can ignore/hide one/force called ID of only one number. My user has two handsets working which is great.

It would be great to remove the second DDI from the digital line so you don’t see that DDI anywhere but there doesn’t seem to be a way of doing that. Is what I’m doing the best way to do this? Is there a way of having a digital line without the second DDI to keep things cleaner?

Mary-Community_Moderator · Accepted Answer

​​​​@tungless,You might find these features really handy:Shared Lines Group – This lets a single phone number ring on multiple physical phones at the same time. It’s a great way to get exactly what you need without having to juggle extra DDIs.Hot Desking – Perfect if your user is always on the move! With this, they can log in to any shared phone, and it’ll instantly act just like their own with their extension, DDI, and all.

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