Parking to an extension?

We are also moving from Mitel, deploying later this month.  We’ve been exclusively desk phones for decades, so I’m anticipating folks will continue to default to it.

My users have the same confusion around parking and remembering the *8xx.  I just found an article where someone created one dedicated “parking spot” at extension 222.  So any parked calls go to extension *222 and anyone can retrieve it from extension *222. 

For ease, I’m thinking that I’ll create 2 “parking spots” and add soft keys to all deskphones for Parking Spot 1 and Parking Spot 2.  If it works as I envision, it would play out like this:

Receptionist:  You have a call.

Manager: Park it, please, while I go to my desk.

Receptionist:  You can pick it up it at Parking Spot 1. 

Manager goes to desk, hits the soft key for Parking Spot 1 and is connected.

I think it will work, because I’ve created an “exclusive parking spot” for a partner and his staff, and it’s working.  Good luck!

Thanks so much for the suggestion! That’s essentially the approach I took—I set up four parking zones and programmed them onto the phones. The biggest challenge was getting everyone to stop using the general park button and start using the corresponding parking softkey instead. After a couple of weeks, they finally adjusted.

Best of luck with your transition! If I can help in any way, feel free to reach out at [removed by moderator] . While Mitel handled certain features better, overall I’m very happy with the conversion. The project managers and engineers did an excellent job—the real challenge was getting the users on board 🙂