Hi everyone,
Looking for some advice or best practices around call parking in RingCentral. We recently migrated from Mitel, where our users were used to parking calls directly to an extension number. That workflow was very intuitive for them.
In RingCentral, I’ve created dedicated parking locations/areas, but users are mostly ignoring those and just hitting the generic “Park” button. The problem is they often forget the slot number or don’t know how to retrieve the call, so parked calls are getting stranded.
Has anyone found a good way to:
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Mimic the old “park to extension” behavior?
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Make parked calls more visible or easier to retrieve for end users?
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Train or configure this in a way that sticks better with non-technical staff?
Any tips, workarounds, or real-world lessons learned would be greatly appreciated. Thanks in advance!
Jim