Calls come in to a Call Queue for example SUPPORT. Agents see ‘incoming call for SUPPORT’
We have a second queue called EXECS that is set to forward all calls to SUPPORT
But the agents in the SUPPORT queue need to know the call is intend for EXECS and answer accordingly.
But it doesn’t - every call displays ‘incoming call for SUPPORT’
In a previous life (Teams) I seem to remember a setting called ‘preserve call forward header’ or similar, or maybe something to do with P-Assert?
Help.