I have a user who is trying to use the RC Mobile app and after entering the number in the keypad and pressing the call button, it switches to her normal phone app to make the call.

This is not a new user and it has only started today, but is based overseas to majority of the firm so calls would be at an international rate on her personal mobile plan.

Troubleshooting steps taken so far. Restart phone, closed app, signed out of app.

A new version of the app has been released in the last few days. This version works for me fine (different phone, different country though).

Ringout is not on.

She is able to make calls from her desktop app on her laptop so that makes it seem like her account is setup correctly and the service status for her country are also fine.

Hi Crystal

Problem seems to be resolved after deleting all the app data instead of doing the reinstall.

For the sake of troubleshooting documentation.

• User is using an Android phone.
• Ringout was turned off on both the desktop 

A test after the app data deletion allowed a call. Hopefully the problem is now resolved.