I have a handful of users that have this problem. What is the fix? Any updates? I have 2 tickets open as well.

Hi Hussamo! I was hoping that it would be fixed with the latest iOS update but no. My colleague also has the same issue but with his iphone 15.

Since posting this question, I have confirmed that when I’m using the iPhone Phone app, the screen goes to black when I’m on a call and I cover the proximity sensor, so no buttons work. But when I’m on a Ring Central call, and cover the proximity sensor, the screen quickly flashes black then goes to a dim screen brightness, where you can still push buttons.

I guess I should open this as a ticket then? It’s not just me?

Hi ​@TrishDVNT and ​@Hussamo,
 

Thanks for bringing this to our attention. Our app specialist team has reviewed the issue and coordinated with our product team. Based on their findings, this appears to be an iOS system issue affecting some devices after iOS 18, and similar issues have been observed with other apps like Skype.

Our team has created a ticket to track the issue and is working on a simple demo to reproduce it for reporting to Apple. We appreciate your patience and will provide updates as soon as we have more information. Let us know if you have any other concerns in the meantime!

Awesome, Crystal! Thanks so much for pulling this out of the chat and into the Support queue! I really appreciate it! I’ll keep an eye out for any updates.

Have a great day!

Trish.

This issue has been a major problem for me.  Twice my phone has dialed a random contact while I am holding it up to my face on a call.  This issue is only in RC and not in the native iPhone dialer.  A fix is urgently needed.