Our phone system is completely offline. No email from RingCentral, just the following message on service status. I am unable to contact customer support because their phones and chat are also down.
Has this ever happened to anyone before? If so, how long were they down? This is completely unacceptable.
Incident status updates
January 22, 2025
13:58:45 ESTRingCentral Contact Center teams continue work to isolate the issue. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
January 22, 2025
12:10:19 ESTRingCentral Contact Center teams are working to isolate the issue and have attempted several troubleshooting methods. No workaround has been identified at this time, but efforts are ongoing. The next update will be provided in 2 hours or when a significant change in status occurs.
January 22, 2025
11:41:30 ESTA portion of Contact Center customers may be experiencing digital contacts failing to route. RingCentral Contact Center teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.