Can we opt to not use the phone CTI and just log all calls automatically?
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RingCentral for Salesforce CTI makes it easy to log calls as tasks in SFDC. Without the CTI, you could use our APIs and an iPass solution such as Workato or Zapier to log calls.
https://www.workato.com/integrations/ringcentral%2Bworkato_track
https://www.ringcentral.com/apps/zapier-integration
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