We want to be able to select differet outgoing numbers for different types of calls. Need an easy way to select at phone. We used to use a dial prefix (ie- 7, 8, 9) to select.
+1
The ability to change your Outbound Caller ID via a dial prefix is not currently a feature available in RingCentral.
In modern VoIP systems like RingCentral, Caller ID is tied to the digital user profile or specific Line Keys rather than a star-code or prefix command.
The best way to get it back on the roadmap is to submit it directly to the product team.
Submit a Feature Request: Please post this use case to the RingCentral Ideas Portal. The product teams monitor this closely, and many current features started as requests from users exactly like you.
The Best Alternative: In the meantime, the closest "one-touch" experience available is mapping your different numbers to Line Keys on your desk phone. This allows you to press a physical button to select your outgoing identity before dialing.
Reference Material:
you should be able to set the user role Outbound Caller ID
after that the user will see a drop down in my caller id to then select the number to out pulse. ignore the red arrows was just redacting my phone numbers
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