We’ve got an approved SMS campaign for some emergency alerting going on with the company I support. We’ve got one designated DID that all messages are slated to come from, but a total of 7 employees who will need access to that DID to send messages in the event of an emergency. What’s the best practice or what are folks using out there to provide access to a single DID for multiple parties within the RingCentral tenant?
Best answer by Mary-Community_Moderator
Hi
Thanks so much for your question! It’s a great and common one.
If you want multiple team members to have access to a single number for texting, the best approach is to use RingCentral’s Advanced SMS Inbox. This feature is designed specifically for that purpose and is the official, native solution for a shared team texting inbox.
You can find a step-by-step guide to set it up here:
Setting Up RingCentral Advanced SMS
I hope this helps your team get the functionality you’re looking for! Feel free to reach out if you have any other questions. I’m happy to help! 🙂
+1Hi
Thanks so much for your question! It’s a great and common one.
If you want multiple team members to have access to a single number for texting, the best approach is to use RingCentral’s Advanced SMS Inbox. This feature is designed specifically for that purpose and is the official, native solution for a shared team texting inbox.
You can find a step-by-step guide to set it up here:
Setting Up RingCentral Advanced SMS
I hope this helps your team get the functionality you’re looking for! Feel free to reach out if you have any other questions. I’m happy to help! 🙂
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