My Shokz headset is not able to answer my Ring calls. I can use the Shokz speaker and microphone when I answer on the computer with my mouse, but not able to use the headset controls to answer.
Hi
I know it can be a bit frustrating when your headset controls don’t work the way you expect with the RingCentral app.
The reason your Shokz headset’s buttons aren’t responding is because there’s no direct integration between Shokz and RingCentral. Some brands, like Jabra or Poly, are built with specific integrations, but most Bluetooth headsets (including Shokz) only handle the basics like speaker and microphone. That means the call control buttons (answer, end, mute) usually work with your computer’s native calling apps (like Microsoft Teams, Zoom, or your system’s built-in call features), but not with RingCentral.
That said, here are a few easy workarounds to make answering calls smoother:
Use the RingCentral mobile app – Your calls will ring on your phone too, and Shokz headset buttons often work better with your phone’s call functions. You can answer directly from the headset, and the call connects through the app.
Try the desktop app shortcut – On your computer, you can quickly answer calls without your mouse:
Windows: Ctrl + Shift + A
Mac: Cmd + Shift + A
Click to answer – If you keep the RingCentral app open, you’ll see the incoming call pop-up. A quick click on the green “Answer” button will route the audio straight to your Shokz headset.
I realize these aren’t a perfect fix, but they should make it easier to pick up calls without the extra hassle. Hopefully one of these options fits into your workflow!
I’ve also heard the quality is amazing! 
Would you mind submitting a feature request for this? It would be a big help for other members who’d love to have it too.
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