I preformed the correct steps to complete a conference call, and it did not work. The first person got disconnected when calling the 2nd person. This process has happened on other teammates desk phones. I cannot complete any conference calls from any desk phone which is a new event. The phones always let us do conference but in the last couple of weeks we cannot complete. These are the steps I am taking.
- Start a Call: Begin by calling the first person you wish to include in the conference.
- Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold.
- Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call.
- Merge the Calls: After the second person answers, press the "Confrnc", "Conference", or "Join" softkey again. All three parties will now be connected in the conference call.
