VVX 450 Conference Call

I preformed the correct steps to complete a conference call, and it did not work. The first person got disconnected when calling the 2nd person. This process has happened on other teammates desk phones. I cannot complete any conference calls from any desk phone which is a new event. The phones always let us do conference but in the last couple of weeks we cannot complete. These are the steps I am taking.

Start a Call: Begin by calling the first person you wish to include in the conference.
Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold.
Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call.
Merge the Calls: After the second person answers, press the "Confrnc", "Conference", or "Join" softkey again. All three parties will now be connected in the conference call.

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I too have been having this problem on ALL our phones. For 2 months I have been trying to get help to solve this problem. Ring Central is blaming Polycom and Polycom is saying it is Ring Central. This is insanely frustrating. The instructions should work but when you go to join the calls it DOESN”T JOIN and the callers all stay separate. No one at Ring Central can understand this and it is insanely frustrating to have no resolution for 2 months. And we cannot make a single conference call. WE NEED HELP!

Also, we don’t have the 450 model we have the VVX 350 Model. But have the EXACT same problem.

I found unplugging and re-plugging in the units forces any updates, which fixed the issue for me.

It would be great if it were that easy. I know this is the first line of defense to fix, Does NOT work. I have been at it for 2 months since their July push update. Even logging into their back end and pushing a file upload, which strangely enough not sure why the customer is doing this, and it still does not work.

Hello @TC_AS, I’ve reviewed your ticket and want to make sure we get this sorted out for you. Could you please send me a DM so we can go over the details together? Thank you!

I am also seeing this problem on VVX 450 phones as well. Almost all conferences fail from when trying to use the feature. We need a resolution ASAP.

Hello @nycitpro, there is a workaround for this.

Hi @TC_AS, regarding what we agreed on in our DMs, I’ll reach out to you for insights if someone experiences the same issue. Could you please share it here? It would be much appreciated. Thank you in advance! 😊

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