Question

Team member images are broken.

Forum|Forum|6 years ago
November 2, 2019
5 replies
761 views

jason-wilkins
New Participant

I am using Version: 19.10.2 (E. 5.0.10) Build: 144 (rev. 9ff98ad). Where the images used to show for other members in a Team conversation, they now show as broken image links. I have restarted both my workstation and the application. Is this a setting I need to change?

J

+1

Jessica H.
Community Manager
Forum|Forum|6 years ago
November 6, 2019

Hey Jason,

This isn't a setting, something's broken that needs fixing! Please contact support for troubleshooting help!

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D

denise-foley
New Participant
Forum|Forum|5 years ago
January 31, 2020

Did you ever get a resolution on this? Mine is also broken. I can't see images on Mac app but I can send them. I can't send them on my phone app but I can see them. My avatar is broken on both.

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J

jason-wilkins
Author
New Participant
Forum|Forum|5 years ago
January 31, 2020

I never did get a resolution, but I did find out that the issue is with my internet provider. When I disable wifi and use my phone as a hotspot for connectivity, everything is fine.

My internet provider is Xfinity (Comcast).