RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages
Hi. Our company has purchased a customer service system. The RC phone number we are currently using is also a customer service number, and we hope to use this number in the system we purchased. We want to use the new system to get calls from our customers. So my question is simple: can we bind the RC phone number to other call center system?
I need to transfer the company main number to an external number
How do I use the URL app launch tool to connect to Pipedrive
Ensuring our customers stay informed during emergencies is a crucial advantage of RingCentral. Clear, timely communication is essential, especially when direct response isn't possible. To handle incoming calls effectively in these situations, we employ two reliable methods that keep customers in the loop. Explore how these strategies can help maintain seamless communication during critical times: Set up an Announcement-only extensionAn Announcement-Only Extension allows you to play a recorded message to callers without giving them the option to leave a voicemail or speak to someone directly. This is ideal for providing important updates, like changes in operating hours or emergency instructions, without requiring a live response.Step-by-step Guide:Log in as an admin to the RingCentral Admin Portal. Navigate to Phone System > Groups > Announcement-Only Extensions. Click the New Announcement-Only Extension button.4. Select a Site (for multi-site accounts) and enter the Extension Na
Good Afternoon allIs there a way to set up a greeting that gives callers the option to press 1 for English and 2 for Spanish and have the calls directed to a certain extension?
I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?
I’m struggling to create a report in Analytics that shows the options that a caller selected when they entered an IVR. Any help would be greatly appreciated. Thank you
When our receptionist tries to page over the intercom, there is maybe a 30 second pause before she can page. Can that pause be removed? This is making it harder for her to page over the intercom quickly and get back to a incoming call.
We are testing this integration in NetSuite and are able to create phone calls but are failing with contact creation. The placeholder company was not created, I added it manually. Still failed. Permissions from rings documentation have been confirmed and are correct. We tried using the standard netsuite contact form and still get a failure. The error does not point to anything. Anyone had success?
We are happy to announce the launch of our NetSuite integration powered by the Unified CRM extension, as well as to welcome NetSuite users to our growing community.By following our installation instructions customers can get started on their own in less than five minutes. And if anyone has any difficulty, please share your experience with the community so we can work together to get you up and running successfully.Feedback is what makes all betas successful. So we invite you to share your ideas with us. We want to learn how we can best integrate with your business’ usage of NetSuite so that it feels like a natural extension of that product. For example, one thing we have heard from customers is a desire to associate call logs with Sales Orders -- something we are now working on. Also, as with all beta products, we expect there to be some challenges here and there, but we are committed to getting all issues resolved to everyone's satisfaction. Please bare in mind, our new NetSuite integ
Using other wireless and wired headphones I have higher call audio volume in RC (web based). Set the Jabra Evolve2 85 as the output/input device for RC and set audio at 100% with no difference to call volume. System sounds and internet audio are all normal volume. The ring of an incoming call is normal, but the actual call volume is still very low. So just the RC is an issue. Any ideas to fix? TY
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