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156 Questions
C
cm2155New Participant
asked in Developer Platform, APIs, & Integrations
need call transfer to allow caller/transferee to stay on call

Is there a way to have the caller, transferee and call transferring to all be connected on the call and when transferee has finished can hang up and call still be active?

4684
PhongVu
Community Manager
30 days ago
K
KriseggNew Participant
asked in RingEX: Phone, SMS, & Fax
How can I toggle between my direct line and company line SMS?

We just got our SMS approval on our acct today but I am not able to receive texts from the main line only my direct line. And I am only able to send texts from my direct line. Is there a setting to click that will give me access to both lines for texting? As of now, I am able to change my caller ID back and forth, just need the same for SMS. 

100
K
30 days ago
A
aandersonParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Have to reset password and security question to reset voicemail PIN?

I am not sure when the update was made as it is an infrequent task but I can no longer just reset a voicemail PIN.  It is now requiring I change all three items (password, PIN, and security question) before allowing me to hit save.  Is this intended behavior?   Save is gray Save is blue after all 3 options entered 

153
Mary-Community_Moderator
Community Manager
30 days ago
J
JMJMJMNew Participant
asked in RingEX: Phone, SMS, & Fax
Texting from an auto-receptionist #

We’ve had our texting campaign approved and has been in “Setup in Progress” for over a month. It dawned on me last week that maybe the setup was taking so long because I only added our main company line which is directed to our auto-receptionist. I added my direct number last week and sure enough I see texting available in my RC app.We are a small office and our clients are only aware of our main phone number and fax number, so naturally when they try to text us they text our main line. Is it possible to use texting with a number that is assigned to an auto-receptionist?Also, we still have our old texting service which receives texts to our main line - would this conflict with RC? I didn’t want to cancel it until we got RC up and running.

281
Mary-Community_Moderator
Community Manager
30 days ago
M
Maiara MartinsNew Participant
asked in Developer Platform, APIs, & Integrations
Title: 403 Forbidden Error When Supervising Calls with RingCentral SDK

I'm facing an issue with the RingCentral JavaScript SDK and could really use some help understanding what's going wrong.I have a service running on a client’s side, and whenever it receives a call, it creates a new instance of the SDK to make a POST request to supervise the call (monitoring both sides of the audio). This setup works smoothly, and multiple calls happen throughout the day without any issues.However, after about a week of continuous operation, without any changes to tokens or keys, all calls start returning a 403 Forbidden error when trying to make the request. This error occurs on the first call of the day, and the day before, there were no issues like this.It seems like some kind of cache or something within the library might be building up over time. I've tried some troubleshooting, but I haven't been able to pinpoint the exact cause. Has anyone else experienced something similar or have any ideas on what might be causing this?Thanks in advance for any help!

385
PhongVu
Community Manager
30 days ago
A
ashin-1New Participant
asked in Developer Platform, APIs, & Integrations
Can a phone number have both the High Volume SMS feature and the enhanced Business SMS feature?

Hi, So we recently had RC add the A2P feature added to our Phone numbers and when I tested the High Volume Api I was able to send out a text. But all of a sudden our Prod Application started to return this:{     "errorCode" : "MSG-242",     "message" : "The requested feature is not available"Can a phone number have both the enhanced Business and A2P feature? And if it can, can you add that back in for us?client ID: 5D4LUlgTSOXbmSZdZcemO5Phone Numbers are under the "SMS admin" profile

805
PhongVu
Community Manager
30 days ago

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