Skip to main content
To homepage To homepage

Recently active topics

155 Questions
J
jlambdinNew Participant
asked in RingEX: Phone, SMS, & Fax
Attempt logged in via Expressed link

User is trying to add the app to his cell phone and it sends the email to activate, but the link is always expired already.

71
C
Employee
23 days ago
D
dustin-6New Participant
asked in RingEX: Phone, SMS, & Fax
Outbound calls not recognizing numbers being pushed in phone trees

We just started using Ring Central. There are many times a day we need to call customers back. If the customer we are calling has an IVR Menu/Phone tree and we need to press a number to get to a certain department - their phone system is not recognizing the number press from the app dial pad. For example, "Press 1 for sales" 1 is selected on the app dial pad, the customers phone system acts like we didnt press a button. This is happening with all of our customers, not just 1 or 2. So I dont think the issue is on their end. Any help is appreciated

7295
T
24 days ago
M
MDAGUMANNew Participant
asked in RingEX: Phone, SMS, & Fax
This redirect failed because URL blocked.

Whenever I try to log in I get this error “This redirect failed because URL blocked. Please contact our support.”

7175
C
Employee
24 days ago
N
NashvilleNew Participant
asked in Developer Platform, APIs, & Integrations
errorCode":"CMN-101 - Parameter [from] value is invalid. - Callout not working in Developer Console

I keep getting the error : "errorCode":"CMN-101","message":"Parameter [from] value is invalid." from my callout. So I attempted to make the same one in the Developer Console UI and I get the same error.So this leads me to believe that it has something to do with how the from message is configured somewhere but I need some help understanding what I need to do to get a from phone number that I can use for Sending A2P Send SMS Api.I checked the Admin Portal and in the TCR Registration it has the number as a Campaign User and Ready for Use and the title says SMS enabled numbers.Any idea of how I might be able to resolve?Thank you in advanceRobert

316
PhongVu
Community Manager
24 days ago
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Workflow Builder
Major update to documentation

We are excited to announce a major update to our documentation as we prepare for the transition from Automator to Workflow Builder. To support users participating in the Workflow Builder beta, we have restructured our resources to be more organized and efficient.Here’s what you can look forward to:Improved Organization: The entire documentation site has been restructured to facilitate easier navigation and quick access to vital information. Updated Terminology: We are working diligently to remove references to "Automator" and "automations" to better align with our new Workflow Builder terminology. Navigation Enhancements: Our new and improved navigation system helps users find the content they need faster and more efficiently. Fresh Content: We have added new content focused on the functionalities and features of Workflow Builder to provide comprehensive guidance and support.We invite you to check out the new docs, explore the enhanced navigation, and dive into the new content. Your fe

150
ByrneReese
Community Manager
25 days ago
M
Mark62555077031New Participant
asked in Admin Portal & Account Management
Switch off RC this call is being recorded message

Hi there, does anyone know if you can switch off the RC message informing the caller that the call will be recorded? In our own message we inform our callers that the call is being recorded.

27943
W
26 days ago
L
louis-1New Participant
asked in Developer Platform, APIs, & Integrations
Hubspot Extension - Record Save Countdown

Hey All, I have the RingCentral for Hubspot extension and when a call comes in it is automatically saved in Hubspot but it has a 15 second count down and if you don't have the record updated in 15 seconds it autosaves a standard record, meaning we have to go into the hubspot record and update it from there. Is there a way we can change the timer to allow more time to update the record before it autosaves in HubSpot.

1263
PhongVu
Community Manager
26 days ago
W
WC1551New Participant
asked in RingEX: Phone, SMS, & Fax
Error message "Sorry this service is not available"

Individuals trying to text me are receiving an error message “sorry this service is not available.”While other individuals are able to text me just fine.  This is all happening on the same day/hour.   Any advice? 

80
W
26 days ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in News & Announcements
Halloween Special: Fun Friday Poll Spooktacular! 🎃👻

We all have a few haunting work habits that creep up on us! Whether it’s a mountain of unread emails, burning the midnight oil, juggling too many tasks, or relying on caffeine to survive the day, we each have our own little workday “monsters.” So, which one lurks in your daily routine? Vote for your spookiest habit, and tell us how you manage it (or don’t!). #FunFriday #HalloweenHabits #WorkdayMonsters

100
Mary-Community_Moderator
Community Manager
26 days ago
M
matt-11New Participant
asked in Admin Portal & Account Management
Unable to make outgoing calls *calling is temporarily unavailable*

Hi guys,We can't make any outgoing calls in ringcentral. When trying to call, it says the following: "Sorry, something is wrong on our end, so calling is temporarily unavailable. Please try again later."The issue only happened today, and first time we encountered this type of issue. We also raised a support ticket via the ringcentral app as well. Screenshot attached. Any advise?

17644
M
26 days ago
J
JeffPraterNew Participant
asked in RingEX: Phone, SMS, & Fax
No audio from Yealink BH71 headset when making calls from desktop app

We just purchased a Yealink BH71 Pro wireless headset for one of our users. They use the RC desktop app for making calls. The headset is connected via a USB receiver that came with the headset. The headset works fine in MS Teams. Whenever the user receives a phone call in RC, the headset works fine. However, when they try to make a call using the RC app, the audio on the headset does not work unless they attempt the call 2-3 times. They can not hear the recipient, and the recipient cannot hear them. I have tried turn on/off the HID headset control to no avail. I reached out to support, but they are telling me the BH71 is not supported (but the Yealink website says it is supported by RC). I find it hard to believe the headset is not compatible as it shows up as a standard communication device. RC support wanted me to download and install the RC Phone app, but I’d like to not have to have a one-off user. Has anyone experienced this issue? I have read other posts of people saying MS Teams

350
J
27 days ago
R
RCCSNew Participant
asked in App Connect
Failed to find contact

Call and sms messages are no longer being saved. 

182
ByrneReese
Community Manager
28 days ago
I
ivanaNew Participant
asked in RingEX: Phone, SMS, & Fax
Can Ring Central Number receive verification SMS?

Hi, I need to have a US number that can receive verifications SMS for business purposes, sort of OTPs. Can ring central number do that?

190
I
28 days ago
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Missed Our TCR Registration Webinar? Catch the On-Demand Replay and Access Key Resources to Ensure Compliance!

Our recent webinars on “Registering Your Business to Send and Receive Text Messages” provided attendees with a comprehensive guide on the steps needed to ensure compliance with the TCR registration while answering questions live from attendees! Whether you’re new to the process or looking to optimize your registration, this session was packed with practical insights to help you successfully register your business with TCR (The Campaign Registry). If you couldn’t make it to the live sessions, don’t worry! We’ve got you covered! You can still access the valuable content and stay up to date! 📅 On-Demand Webinars | RingCentral TCR - Registering Your Business to Send and Receive Text Messages:October 08, 2024 | Register here to get the recording. October 22, 2024 | Register here to get the recording. Additionally, we understand that the webinar slides are packed with valuable information that can assist you and your team with the registration process. You can access them right here! With t

860
Jann Mateo
Community Manager
28 days ago
M
MatthiasDNew Participant
asked in Developer Platform, APIs, & Integrations
Webhook empty

Issue details:We have successfully set up the webhook endpoint in Salesforce, and during the validation phase, we received a valid Validation-Token. On one occasion, we were able to successfully retrieve the request body, which included the expected event data. Below is a sample log from that successful attempt:/*****************************************12:47:02.1 (14197701)|VARIABLE_SCOPE_BEGIN|[10]|validationToken|String|false|false 12:47:02.1 (14204992)|VARIABLE_ASSIGNMENT|[10]|validationToken|null 12:47:02.1 (14208322)|STATEMENT_EXECUTE|[11] 12:47:02.1 (14209696)|STATEMENT_EXECUTE|[17] 12:47:02.1 (14244104)|HEAP_ALLOCATE|[17]|Bytes:863 12:47:02.1 (14248825)|VARIABLE_SCOPE_BEGIN|[17]|requestBody|String|false|false 12:47:02.1 (14254993)|VARIABLE_ASSIGNMENT|[17]|requestBody|"{\"uuid\":\"80248989911 (843 more) ..." 12:47:02.1 (14257582)|STATEMENT_EXECUTE|[18] 12:47:02.1 (14259132)|HEAP_ALLOCATE|[18]|Bytes:17 12:47:02.1 (14261990)|HEAP_ALLOCATE|[18]|Bytes:880 12:47:02.1 (14274894)|USER_D

182
M
29 days ago
M
Mac McClellanNew Participant
asked in Developer Platform, APIs, & Integrations
Salesforce: Long Delay when using Click to Call/SMS

All of our users are experiencing this problem. After clicking a phone number it takes up to half a minute for the dialog box to offer the option to call or text. Who else has had this issue and resolved it?

161
PhongVu
Community Manager
29 days ago
A
adSol
asked in Admin Portal & Account Management
Cannot submit case – error "Case not submitted"

When I try to submit a case, on the last step a pop-up with the following error message appears: This error appear both in Firefox and Chromium. I do not know if it is relevant, but the developer console shows a form submission error. The first is in Firefox, the second in Chromium: 

446
Mary-Community_Moderator
Community Manager
29 days ago
H
Harry LinleyNew Participant
asked in Admin Portal & Account Management
Cannot Submit Case

I have been trying to submit a case for a few days now, I can get as far as the “How can we help?” screen but upon clicking “Next” nothing happens.

141
Mary-Community_Moderator
Community Manager
29 days ago
M
MysteriousCoderParticipating Frequently
asked in Developer Platform, APIs, & Integrations
Unable to see faxes that were not sent.

I recently conducted a test by sending a fax using the following RingCentral API endpoint:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/message-store.In this instance, I mistakenly used an incorrect fax number. I was expecting to see a "Failed" status for the fax, but I am currently only able to view faxes marked as "Sent." Could you kindly guide me on how to retrieve the status of failed faxes or direct me to the appropriate method for monitoring this?Thank you for your assistance.

3911
PhongVu
Community Manager
29 days ago
M
MysteriousCoderParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Fax confirmation through API for faxes sent via email?

Is there a way to see the faxes sent via email through an API request?

60
M
29 days ago
A
amanda-2New Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
WEBINAR

Where can I find the link for the webinar given today 10/22/2024 at 1pm?

141
BeckyH
Community Manager
29 days ago
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in App Connect
Version 1.0.10 released: improved error reporting, click-to-dial enhancements and more

 We are excited to announce the release of version 1.0.10 of our Unified CRM extension! Though this update is relatively small, we're confident that the improvements will significantly enhance your experience. Below is a detailed list of the key changes and enhancements:"Unresolved" Tab Removed: We have eliminated the "Unresolved" tab that used to appear when a call failed to be logged automatically. In its place, you will now find an "UNLOGGED" filter on the "Calls" tab, making it easier to manage and filter your calls efficiently. Improved UI for Errors: The user interface for errors has been updated and improved. We now provide more comprehensive information and helpful guidance when an error occurs, allowing users to resolve issues more quickly and easily. Phone Number Copying Fixed: We've resolved an issue that was preventing phone numbers from being copied to the clipboard from the active call page and call history page. Now, copying phone numbers should work smoothly. Click-to-D

292
ByrneReese
Community Manager
29 days ago
E
emsowNew Participant
asked in RingEX: Phone, SMS, & Fax
how to disable cover page for faxes

I'm trying to disable fax cover sheet for faxes.When I go to users->users with extentions (or templates->user settings)->select the user->Outbound Calls/Faxes->fax settings and go to Cover Page options, there's no "None" option to disable the cover sheet, there only 'Blank' option, but it doesn't disable cover sheet, it’s still present as the first page (it’s just blank). But I need to remove it at all.   

225
E
29 days ago
S
sreckomarkovicNew Participant
asked in Developer Platform, APIs, & Integrations
List od supported device model names

Hi everyone,I’m looking for a comprehensive list of all phone device model names supported by RingCentral. While I know there is a webpage that lists supported models (such as this one https://support.ringcentral.com/article-v2/certified-supported-deskphones-ringcentral.html), I need the exact model names used by RingCentral API, for example, “Poly CCX700 Business Media Phone” or “Poly Edge E450 IP Phone.”Is there an API that can provide this information, or is there an existing list available that I can use?I’m attaching a screenshot that shows one of these model names as it appears in the UI. Thank you! 

111
PhongVu
Community Manager
29 days ago
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in News & Announcements
Looking for Beta Testers on the New Auto-Update PKG (Mac) Installer

RingCentral is launching a NEW auto-update PKG installer, and we are looking for Admins who want early access to beta-test it. Limitations of the current PKG (available on the **Support > Download page):Auto-update only works if the user is a local admin or has the local admin password RingCentral Desktop App checks if the user has local admin permission before attempting to auto-update itself The benefits of the NEW auto-update PKG:Auto-update does not require local admin permission to work As an Admin, you will save a lot of time because you are no longer required to roll out the latest version of RingCentral Desktop App to the Mac users in your organization who don't have local admin permission. With this NEW auto-update PKG, they will be able to auto-update to the newest version of RingCentral Desktop App when it becomes available Please respond to this thread, and our product manager will contact you with more information. 

241
J
Community Manager
30 days ago

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Terms & ConditionsCookie settings
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice