RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages
Is there a way when creating the flows in RC Automator to get the status of the call like Answered, Unanswered, abandoned or duration of the call?
I use the Ring Central for my current company and I'm starting a second job that also uses Ring Central for phone service. Can I have both companies set up to work on my smartphone simultaneously? I am the owner and admin for the first, but only an employee for the second.
Hello,I’m trying to pull a list of users (https://developers.ringcentral.com/api-reference/SCIM/scimSearchViaGet2) with their phone numbers, however when the list contains multiple users, the phoneNumbers array is omitted. I found this post from a few years ago with a similar question https://community.ringcentral.com/developer-platform-apis-integrations-5/scim-search-list-users-does-not-return-phonenumbers-array-nor-simple-phonenumber-string-2611but it looks like Phong only tested it with a filter on a single user. Python code for pulling a single user (same result when using the filter param): queryParams = { 'startIndex': 2, 'count': 1 } rcsdk = SDK(CLIENT_ID, CLIENT_SECRET, SERVER_URL) platform = rcsdk.platform() try: platform.login( jwt= JWT_TOKEN ) except Exception as e: sys.exit("Unable to authenticate to platform: " + str(e)) response = platform.get('/scim/v2/Users', queryParams) print(response.text())Here is the response fo
I cannot seem to be able to forward calls to an external number. I get the following message : “you cant forward calls to a number assigned to your account. To forward calls to another extension, please select the extension directly.” Note : the external number I am trying to forward to has been scheduled to be ported into RingCentral next week. Thanks
When trying to connect the RingCentral Unified Chrome extension to the Redtail CRM, I receive the error “Failed to get API Key.” I have verified that my credentials are correct. How do I connect successfully to Redtail?
Hi everyone,Thank you for joining our "What's New in RingEX, October 2024" webinar today! We know that the webinar ended somewhat abruptly but we appreciate all your insightful questions.Because not every question was addressed during the live event, we’ve gathered them all! In this thread, we'll be posting answers to those unanswered questions in the comment section as soon as possible.If you have any additional questions or would like more clarification on something we discussed, feel free to post them here. Our team is here to provide the answers and help you stay informed about the latest updates.Thank you for being a part of our community!
We’re thrilled to introduce an exciting new feature in the RingCentral App! You can now send audio and video messages to make your conversations more dynamic and fun! How will you unleash your creativity with this fantastic new tool? Share your choice in the poll, and let’s see how everyone plans to make their communication more engaging! 🎊
Hello everyone, I’ve tried many times to complete the TCR, but it keeps getting denied.I’d like to know how to request the porting of my number from RingCentral to another company.Can I do it through the website?Can I request it by email?Could you help me?
Are SMS text templates shareable between team members? We have a team of recruiters that would use the same messaging. If we create a template, can all have access to it? If so, what are the steps to do this?
How long can I hold a video meeting without timing out?
Hi Can you please explain the difference between direct number v’s softphone v’s company number? Thanks
HiWe have users who are reporting their RC mobile app and RC desktop app are out of sync with the RC company directory(what I see in the Admin console).The mobile app is still showing "dead" users with no way to re-sync with the main company directory to get the latest company address book.The Desktop app lists a mixture of existing, new(added in the last few days) and staff who have been removed from the Admin console and no longer active.Thoughts?ThanksMike
Our organisation’s Outlook contacts are organised into two categories: Clients and Suppliers. It seems RingCentral will only sync contacts that are NOT categorised. How can we fix this?
Will we be able to connect Ring’s Video Meetings to Google Calendar in the no so far off future? We are Google Workspace users. Love what you’re doing with Ring--thank you!!
RingCentral creates duplicate Phone Call Records in our CRM Microsoft Dynamics. It can be outbound, or inbound. One of the duplicate records will have a recording url attached to it. And another, not always owned by the person who answered the call, will have the call note mapped to the description field of an entirely different duplicate. The duplicates with have a duration of 0 minutes usually but recently they are NULL for duration. We had suspicions that it was related to a phone call record being created with every ring as it bounced through the cascade of available agents, however this doesn’t make sense in the context of outbound calls. The amount of duplicates can be 3-10 duplicate records and now has become even worse as the ‘mapped’ description could be in any of the duplicates created, without rhyme or reason. Has another customer experienced this?
Hi,So, I’m basically looking for a possible option to see if we can text certain clients giving them an option to have us contact them if it’s something they’re interested in.For instance (just an example):Hey, we’ve got a great sale going on right now and we wanted to know if you’d like (insert person’s name here) to give you a call back about your options. If you would, press the button and someone will get back to you soon....and then have a button inserted in the text, that if the customer/client pushed, a notification would be sent via email or text back to the number we set up within the button to call the number that the push came from.Does this sound like something that could be done within the options we have currently on the messaging/texting capabilities via RingCentral? Thanks
Hello RingCentral Community!As mobile carriers introduce new texting regulations, all business SMS users are required to register with The Campaign Registry (TCR) to ensure compliance. With that being said, we have seen that the TCR has been one of our most frequently asked questions here in the RingCentral community. With the TCR registration deadline fast approaching on December 1st, we’ve laid out a clear series for steps to guide you through the process. Our detailed checklist covers all the requirements and actions you’ll need to complete. Here’s what you need to know to get your SMS messaging system up and running efficiently. Key Requirements for SMS Registration with TCRBefore you start the registration process, make sure you have the following information and documents ready:A copy of your Employer identification number (EIN) for US customers or Business Number for Canadian customers Information on the types of services provided by your company, use cases for your text commun
Hello everyone, is it possible to display the status of colleagues next to the email address in Outlook, similar to Teams? I know that you have to adjust it in regedit, but what are the correct entries?Thank you in advance
Can we give access of RingCX Analytics to users with "Supervisor Role"?Or can we give access of RingCX Analytics to a specific user that is not an “Administrator” ?
I have six extensions. When an outside caller calls into the office, all phones ring and whoever is available can answer same and then transfer as needed. If no one is available the call is routed to an live answering service. This all works fine. However, in many instances one extension may need to call another extension. For instance I need to call one of my assistants. If they pick up no problem. However, if they dont pick up the call is treated like a missed call and routed to the live answering service. I dont need this to happen as this is just an internal call. Is there a way to distinguish between an external call and an internal call so that if a call one of the extension and there is no answer it just goes to voice mail or there is some other announcement.
Not too long ago we released an enhancement to our Bullhorn integration that allowed users to set the default value of the Bullhorn “Note action.” That new setting looked something like this:Default note actions for Bullhorn usersWhat we discovered recently is that if specify a default note action that is not found in your commentActionList setting, then the call will fail to be logged successfully.Users experiencing this issue may encounter the following error message:Unable to log call due to Conflict: multiple associated Note Actions. Please review each item under Unresolve tab to resolve the conflicts.The error happens because Bullhorn is very strict. Therefore, if the value of the default note action does not match what is in Bullhorn EXACTLY, then it fails. We have seen users mis-type the default note action - if it is off by a single character (it is case sensitive), then Bullhorn will reject the attempt to log the call. If you find your Bullhorn calls are not being logged succe
Did you miss the insightful webinar on registering your business with The Campaign Registry (TCR) on October 8, 2024? Don’t worry—we’ve got you covered! Our "RingCentral TCR - Registering Your Business to Send and Receive Text Messages" webinar is now available on-demand. Catch up on all the essential information you need to ensure compliance and optimize your messaging campaigns! ✨ What You'll Learn: What is The Campaign Registry: Discover what TCR is, why it's essential, and what actions your business needs to take to stay compliant. Registration deadline: Learn about the upcoming registration deadline and how it impacts your business operations. Registration process: Get a clear understanding of the TCR registration process, guided by the RingCentral team for a smooth and successful experience. How to handle rejections: Gain valuable insights on how to prevent registration rejections and effectively address them if they occur. Q&A Session: Explore a variety of questions that we
We are thrilled to show you a new fantastic feature in the RingCentral App that will enhance your communication experience! You can now send audio and video messages directly through the RingCentral App! Where you’re on the go or want to share a more personal touch with your messages, this feature brings flexibility and efficiency to your conversations. 🎤What you can doRecord and send audio messages - Perfect for when you want to convey your thoughts hands-free or share a quick voice updates. Record and send video messages - Ideal for face-to-face communication or sharing a visual message when text just isn’t enough. Record and send screenshare messages - Perfect for when you want to show the person what exactly you would like them to see on your screen. NOTE: To record a screen share, only Chrome-based browsers are supported when using the RingCentral web app. 📱How to Use ItThese new features will be available on both RingCentral app and RingCentral Mobile app, to learn more view
How to record a non phone presentation in clients home
Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCompliant privacy policy is required on website.- how does it sharedSMS Opt-in Box may not be prechecked or mandatory This is our website: https://writerswaysolutions.com/Please advice us what we need to do in order for us to pass the TCR.Thank you.
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