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All users are on windows 10, primarily using Salesforce Browser to make calls. One user only has an issue where at the beginning of the call, the volume from his microphone is very quiet. After about 10 seconds, the volume jumps up to a normal volume.Issue persists on two different computers, different manufacturers, different sound chipsets.Have tried 3 different headsets, latest one an RC recommended one.Issue has happened on 4 different ISPs and Wifi locations.Settings for 'communications' under sound is set to 'do nothing'Switching calls between rc phone and rc app causes the issue to restart.Microphone Gain is set to +6DB and stays there. Windows updates fully up to date. Turned off 'allow apps to take exclusive control' in microphone propertiesIf the user snaps the microphone boom to make noise, that sometimes resolves it. **ISSUE DOES NOT HAPPEN ON LAPTOP BUILT IN MICROPHONE**It feels like there's some sort of setting that is setting the sound low at
We wish to test inbound and outbound call recording to/from an external US number.1st problem: the instructions on the right to use Cmd + F2 do not work. So we must use the webapp to make calls. We can live with that. But dialing out to an external number fails.This gives the helpful error:"Sorry, you can only make calls to your colleagues’ extensions. To make external calls, contact your company admin."I cannot find a way to configure the user to make external calls? This user is assigned a number.2nd problem: to test inbound calls, we have setup a forward to an external number. This works, but there is nowhere in our settings to record calls automatically. Since the RC Desktop App does not let us login we cannot see the inbound call anywhere to do this adhoc either.Please provide clear step by step instructions on how to configure these scenarios for our test environment. We've spent a day trying to do this, other dialer systems we work with have not suffered this
I have an employee’s RingCentral Extension that will not give the option to login to Redtail. Not sure what to do from here. We have uninstalled and reinstalled the Ringcentral app and the chrome extension. Here is a picture of mine vs my employees. Any advice?
Bullhorn Applicant Tracking System Rest API integration request. I spoke to Bullhorn and was told that Ring Central needs to request the integration on their marketplace site. Your competitors already have the integration.
Is there a way to pull my contact list data from our Bullhorn CRM to my RingCentral Application to identify any incoming calls or incoming SMS messages based on our Bullhorn CRM data? Also to sync the contact data from our Bullhorn CRM into the RingCentral dialer or SMS field for outgoing calls and text messages without using the Tenfold extensions and solely utilizing RingCentral applications?
Can a Poly Rove B2 Base be provisioned to support multiple Poly Rove 40 handsets with each assigned to a separate Ringcentral User?
How to resolve issue where notes are not auto logged and the popup to add notes is not coming as well?
I'm hoping to have Ringcentral log call data and text messages into contact fields in Pipedrive
What is the current state of development on setting up an integration with Pipedrive (not through Zapier)?
Clio is one of the most popular cloud case management systems for attorneys. Vonage, Nextiva, Smith ai and jive (and the list is growing) all have integrations that will log calls, messages and time entries into Clio. Why none from RC? RC customers will be leaving if RC can't adopt this much-needed integration.
Are the call monitoring api’s available for systems where Ringcentral + Incontact is used as a combined offerring?
I’m looking for confirmation that all fax history falls out of the app every 30 days. I have a user who is saying their history is blank and they were looking for faxes sent two months ago.
Our company was promised a credit for an entire months service. Every time I inquire for the status of the credit, we are assigned a new account manager. Then that person says they will look in to it. Then when I follow up, NO Response and we are given a new representative. I have included months of emails to our reps and NEVER hear back from them. Simply the worst customer service I have had with a foreign company.
Under dashboard > credentials there’s an N/A where credentials used to be. What happened to them?
We need to disable the voicemail option completely at different times of the year. We don’t have the staff to handle the number of voicemails that we get during our peak season. I have not been able to turn that feature off. In the call queue>voicemail & messages, there is not an option to turn it off. I can for after hours but not during business hours. Does anyone know how?
Shared Lines. Can another user join an ACTIVE call on a shared line?Like the AB Shared Line is called. User A answers. Can User B also join the line while the call is active?If so, how?
The ringing sound in the Salesforce integration is so loud and is not adjustable in the integration. When someone is on a call with a customer and another call comes in, the SalesForce ringer is so loud that it makes people jump. Can we turn off the ringer in SalesForce? Or at least change it so that it's not so loud? Since it's ringing in conjunction with our other RingCentral apps, it going completely away would be fine.
How do I change the main phone number for our RingCentral since we moved our office to a different county and want a local presence?
Last month I ordered 3 phones and planned to bring 1 more for a total of 4 lines. I received 3 phones, with one missing the power chord. On July 1st, my Account rep told me that I would need to return the one that didn't have a power chord, and she would send me a label. She stated they could not just send me a power chord. I figured out the old phone provider would not allow me to keep the phone I was going to bring so the account rep had me sign and order 2 additional phones. This brings the total phones I have to 5, as I continue to wait for the return label. On the 5th I received the 2 new phones and the missing power chord I was told could not be sent. Both T54 phones that came in on the 5th did not have chords. This brought my total phones to 5, with 3 power chords. Monday the 15th our new location opened and the phones will be needed, but I was stuck with 1 extra phone, and short 1 power chord. On the 17th I received 2 power chords bringing my total to 5 functional phones for my
Hi, We had this pop up two weeks ago but only on our T46U phones. Whenever we try to view a missed call or view call history in the menu, we get an error message that Authentication Failed. Please Try Again. This is across our entire organization. I put in a support ticket, and within a couple of days, I received two phone calls and an email from Ring Central telling me that it was a known issue affecting several of their customers, they had re-created the issue, but didn’t have a resolution yet. A few days later, Ring Central closed the support ticket as resolved, but we’re still having the issue. I re-opened the ticket and tried to escalate it, but I’ve not heard back from anyone at Ring Central. This is causing significant issues in our workplace, so I’m trying to find a solution.Thanks, Mike Camden
We communicate with our clients on a one to one basis. We NEVER broadcast texts or sms messages. We have completed the TCR form 3 x and failed each. We have had4-5 conversations with RC TCR “specialists” and recently forwarded a copy to RC at their request of our privacy policy that is on the web site and still no one seems to be able to explain to us what we need to do to be compliant. I tried to explore Textbot on the RC applications page and the appears to no longer be available. We are a very compliant company … yet this situation baffles us. I would never recommend Ring Central to someone who intends to use their system for texting. Can anyone suggest next steps? Thx,
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One of the most common challenges arises from phone calls for which a corresponding contact record in the CRM cannot be found. The frustration comes when you know for a fact that the contact exists.When this happens it is almost certainly related to a failed lookup of the contact based on the given phone number. A lookup can fail in some CRMs for the following reasons:If the phone number stored in the CRM does not EXACTLY match the phone number as seen in the Unified CRM extension. This is due to limitations in the connected CRMs' APIs. If you have just created it and the CRM server usually doesn't reflect the change immediately. Some CRMs have refresh clock to update all changes every X seconds/minutes. So if it's just created and can be seen on CRM webpages, please wait for a couple of minutes and it should then be fetched to the extension.There are two ways to fix the issue: Update the contact record's phone number so that it conforms to the E.164 standard. This will be the most rel
Thank you for joining our growing community dedicated to providing support and product updates for the RingCentral Unified CRM Chrome extension - a product that seamlessly integrates RingCentral with some of your favorite CRM systems including NetSuite, Bullhorn, Redtail, Insightly, Clio, Pipedrive, and ServiceNow.Whether you're an admin, end-user, or developer, this community is here to help you get the most out of the Unified CRM extension. Here you can receive peer support and subscribe to product updates to ensure you make the most of this powerful and ever-growing integration.We encourage you to:Ask Questions: Don't hesitate to post your queries about setup, troubleshooting, or best practices. Our knowledgeable community members and RingCentral experts are here to help. Share Insights: Have you discovered a helpful tip or a clever workaround? Share your experiences and help others benefit from your knowledge. Engage in Discussions: Join ongoing threads or start new ones to discuss
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