RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages
I am getting the following error when trying to send an SMS from a phone number assigned to a different user in my account. The error message makes mention of the "OutboundSMS" permission, but I do not see that permission in my account. Here is the error I am getting from the API: { "errorCode": "FeatureNotAvailable", "message": "In order to call this API endpoint for another extension, one of the following permissions [OutboundSMS] have to be granted extended scope to the authorised user.", "errors": [ { "errorCode": "CMN-419", "message": "In order to call this API endpoint for another extension, one of the following permissions [OutboundSMS] have to be granted extended scope to the authorised user.", "permissionsName": "OutboundSMS" } ], "permissionsName": "OutboundSM
I have an employee who has successfully installed and connected her extension to bullhorn when she select the log option nothing pops up for her to continue logging and syncing with Bullhorn. We have already tried factory resetting and it still won’t work.
Would like to understand if the extension uses the native (default) phone fields in NetSuite or does it also lookup custom phone fields?
My business utilizes RingCentral to over 10 locations and 30+ lines; I requested to test RingSense on a 30 day trial, it did not meet the needs of my business, I requested the cancellation and refund.It’s been almost a month and I am being told over and over “it’s undergoing approval with my superiors”This is absolutely insane - this is an add-on feature, and I am forced now to dispute my credit card to get a semblance of justice?I fear what would happen if I ever did decide to leave Ringcentral as a whole.. would they hold my phone numbers hostage? Can you imagine the power they hold like this?
I work for corporate with 3 companies, they’re looking for a way to divide up the invoicing per company so that the invoicing is paid per company and not to one central corporate bank account. Is there any way to do this in RingCentral? Or does anyone have a better idea I could use to implement what is being asked? Much appreciated for help provided!
So I’ve just started out using the RC api, and I’ve got a project going, just a simple little console app to automate user creation and eventually deletion. After going over the documentation, I have a slice of code that it seems should be working, but I’m getting a null reference exception when I actually try to make the api call. Here’s my code: using System;using RingCentral;class Test1{ static string accountId = "fakeID"; static RestClient rc = new RestClient( "fakeid", "fakesecret", "https://platform.devtest.ringcentral.com" ); static ExtensionCreationRequest extensionCreationRequest = new ExtensionCreationRequest { contact = new ContactInfoCreationRequest { firstName = "Test", lastName = "Sam", jobTitle = "Test", email = "test.sam@fakeplace.org", emailAsLoginName = true, department = "Test" }, extensionNumber = "1234", password =
I inherited Ring Central and still going through online training. I have a Yealing SIP-T33G phone that is displaying PU-rmvd on the display after restarting.Whe you try and make a call it comes back and says to restart the phone and try again.What does PU-rmvd mean and what need to take place to resolve?Thanks...
I use it as a “land line” of sorts and don't need 2 extensions for offices beside each other. I just want both office phones to ring if someone calls the toll free number. the only reason I want a voip style phone is to track who calls the office and to forward call to my cell if im not at the office.
I manage about 15 phones across 4 sites. Each site has a primary incoming phone number. We have a 5th phone number assigned to a call queue that is spread across 2 sites and that number represents a seperate brand. It has its own incoming number. When staff dial out we would like them to be able to dynamically choose in some way if they are calling on behalf of the primary site they are located at and thus use the primary caller id for that site (the sites incoming number) OR if they are calling or returning a call that came in on the brand queue that has its own caller id - then they would use that number as a caller id - Is that even possibleThe user outbound callerid have some options but setting a delegated number didnt seem to work
I bought a Cisco Cp-8841 PCC SIP phone. After connecting ethernet cable and Powering on, phone goes through initialization and then asks for an Activation Code - where do I get this code?
We have heard reports from users encountering an issue with the Unified CRM extension where it ceases to function unexpectedly. The primary symptom identified is that the extension fails to open when you click the orange badge located in the lower right-hand corner.What We Know So FarOur investigation has traced this problem to the “service worker” being randomly deleted by Chrome. To verify if you are affected by this issue, navigate to the Details page for the extension and look under "Inspect views." If the text "service worker" is missing, you have been impacted.Temporary SolutionThe only known remedy at present is to uninstall and reinstall the extension. We know that this is inconvenient, and we are actively looking into the root cause, including adding more detailed logging. Currently, we believe that this could be a bug within Chrome, but we are working diligently to confirm and address this.Thank you for your patience as we work through this issue. We will provide updates as
In automation, the send SMS when voicemail received does NOT actually work to forward the message unless you add an action step to transcribe the message.In the new workflows the “transcribe” action is missing and as a result you cant forwards th text of the voicemail. i.e. loss of functionalityCan this be fixed? I tried editing the json file and importing it but to no avail.
As October comes to a close, we’re taking a moment to reflect on all the amazing things that happened this month in the RingCentral Community. From exciting product updates to helpful discussions, and of course, celebrating Halloween, here’s a look back at the highlights: 🚀 Featured ArticlesOctober brought some fantastic updates to the RingCentral platform. Our community was buzzing with excitement over the following new features:Send Audio and Video Messages in the RingCentral App Hurricane Alert! Handling Calls During Emergencies: Two Effective Methods To Use 🌟Featured Learning Course: Assigning Phones and Apps Essential Guide to Business Text Messaging Registration: Navigate The Campaign Registry (TCR) Requirements with EaseMissed any updates? Check out the News and Announcements section for detailed info. 🎥 Top Webinars & Training SessionsWe hosted several engaging webinars and training sessions this month, helping our users get the most out of RingCentral:TCR - Registering
Kind of ironic that I can’t ask the question in a support case, so I thought I would ask the Community.
How do I remove the webinar icon from user settings?
Hello everyone,This is my first post, I am new to API. I am working on a powerapp to pull call queue members status if they are logged in or not in a call queue. I have setup custom connector and test is giving me a result below:{ "records": [ { "member": { "id": "123456789", "name": "Mr Xyz", "extensionNumber": "5000" }, "acceptQueueCalls": true },in custom data connector settings Definition->Response I use below information in Headers and body area:Headers[ { "name": "Content-Type", "value": "application/json" }] ------- Body ----{ "activeMembers": [ { "id": "12345678", "extensionNumber": "1801", "name": "John Doe", "presenceStatus": "Available", "dndStatus": "TakeAllCalls", "telephonyStatus": "Ringing", "userType": "User", "lastActive": "2023-11-01T12:34:56Z" } ], "totalActiveMembers": 1} in my power app when i insert the gallery and bind it to data connector, I am not gett
I’m on my 7th go round on this. My latest message is now: Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCan anyone please provide some insight on what this means? Is this a matter of adding another line to a privacy policy? We dont use texting for marketing or cold reaching out. This has been a nightmare without guidance.
I would like to find out when my techs are logged in during the day to the queue and when they are not. This would be helpful in determining when we miss calls if anyone was in the queue at that time or not.
When a phone number in NetSuite exists at the customer account level and also as the phone number for 1 or more contacts the integration lists the call as unknown and when trying to log it just spins and stops. Will sometimes receive a timeout message. Just wondering how many phone fields this is searching within NetSuite.
I’m new to using Business Analytics. Is there a way to get the incoming call details for a queue or a person? MY manager would like stats showing the calls coming in to each queue and, at a minimum, where those calls are coming from. We’re a bank, so the calls would be coming from many different branches and departments within the bank. Some numbers are set up as “Teller Line (branch name)” whereas others are a person’s name because they’re a manager or from a department.
In Automator I can trigger off of a message-only extension but when I search for that in Workflow Builder, it’s not showing up. We use the “voicemail received” from a message-only extension to make a ring-out to let our after hours staff know they received a message.
Thank you for joining our growing community dedicated to providing support and product updates for the RingCentral Unified CRM Chrome extension - a product that seamlessly integrates RingCentral with some of your favorite CRM systems including NetSuite, Bullhorn, Redtail, Insightly, Clio, Pipedrive, and ServiceNow.Whether you're an admin, end-user, or developer, this community is here to help you get the most out of the Unified CRM extension. Here you can receive peer support and subscribe to product updates to ensure you make the most of this powerful and ever-growing integration.We encourage you to:Ask Questions: Don't hesitate to post your queries about setup, troubleshooting, or best practices. Our knowledgeable community members and RingCentral experts are here to help. Share Insights: Have you discovered a helpful tip or a clever workaround? Share your experiences and help others benefit from your knowledge. Engage in Discussions: Join ongoing threads or start new ones to discuss
We are thrilled to welcome you to the beta version of our Workflow Builder! Here's a guide to help you get started and maximize your experience with this innovative product.How to Access Workflow BuilderDesktop Application: Workflow Builder is available under the "Workflows" tab in the RingCentral desktop app. Web Application: You can also access Workflow Builder via the web-version of our desktop application at https://app.ringcentral.com/workflows.If you don't see the Workflows tab, please try the following:Ensure you have signed up for the beta so we can enable it for your account. If you've signed up and received a welcome email, you might need to quit and restart the RingCentral desktop app. The Workflows tab may also reside under the "More" tab. Customize your tabs if you want the Workflows tab to be visible at all times.By default the Workflows tab will appear in the “More [tabs]” menu.For Automator UsersMigrating Automations: You can easily transition your existing automations
The PC time says 5:00PM. However, when we log off our phone system (RC CC), it states a different time. 4:58PM or something other than what the PC time shows.My question is, what does Ring Central CC sync to? Where is this time displayed?
We are excited to announce the release of version 1.1 of the Unified CRM extension! This latest update comes packed with new features and improvements aimed at enhancing your experience. Let's dive into what's new:Client Application:Improved Messaging for New Users: We have updated the messaging to better guide new users on how to detect and connect to their CRM successfully, making the onboarding process smoother and more intuitive. Retroactive Call Logging: Now, when automatic call logging is enabled, the extension will retroactively log up to 100 calls that were previously unlogged due to inactivity. This ensures that no important call information is missed. Performance Enhancements: We have optimized the extension, resulting in faster and more efficient contact matching, improving overall performance.Bullhorn:Random Disconnection Fix: We fixed an issue that caused some users to be randomly disconnected from Bullhorn. You can now enjoy a more stable connection with Bullhorn. Fl
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