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The Countdown Begins! Submit Your Questions for RingCentral Community AMA Webinar – 1 Day Left!

9 days ago

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156 Questions

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office-27New Participant

asked in RingEX: Phone, SMS, & Fax

Desktop and mobile app simultaneously?

We are new to the system and are only using the mobile app. One extension wants to have a desktop phone because their cell phone sound quality is not good. Once a desktop phone is in use, can the mobile app still be used for the same extension?

6324

49 minutes ago

Kellyf02New Participant

asked in Admin Portal & Account Management

Forwarded call and now we are unable to call extension to extension to that user

We forwarded another user calls in another office location to my direct number. We can no longer call this user. We receive a recorded message that “sorry, we are unable to connect at this time”. Is there a setting we are missing to be to still call this user internally?

1 hour ago

esoperNew Participant

asked in Workflow Builder

Request: TCR opt-in/opt-out auto-replies and enforcement

I am trying to submit a suggestion for new RingCentral Automator work flows. I hope this is the correct place.I would like to see the Automator fully automated to support the TCR requirements. Specifically:send the opt out verbiage with the text message record the customer preferences to ensure text messages are not sent when the customer has opted out or are send when they have opted in

112

12 hours ago

grasshopperNew Participant

asked in Developer Platform, APIs, & Integrations

RingCentral RingEX and Ringsense developer

I am looking to hire a developer that is familiar with the RingSense API and can integrate with the Salesforce Platform. This is a one-time project.

142

13 hours ago

albert-waiteNew Participant

asked in RingEX: Phone, SMS, & Fax

How does a company get there legitimate phone number removed from the Ring Central scam list?

I received a recent call from Dell Support Technician and the phone number came up as Possible Scammer Robo call on my Ring Central Caller ID. I was waiting for contact from Dell to have a computer repaired. I was glad the tech email mailed me back to follow up on my Service Ticket. After he emailed me back, I did a google search for the phone number and it appears to be a valid Dell number. What information can I send the tech that he may be able to submit to his Dell company manger to have their phone number validated with RingCentral so it can be removed from the RingCentral Scam call logs?I do not think it is appropriate to post the Dell phone number on this board, all I'd like is be able to get the RingCentral process on getting the number removed.Thank you,

2862

16 hours ago

Jann MateoCommunity Manager

published in News & Announcements

🦃 Happy Thanksgiving! Prepare for the Holiday Season with RingCentral 🍁Tutorial

As we approach Thanksgiving, it’s the perfect time to ensure your business is ready for the holiday season. Whether you’re adjusting to office hours, setting up holiday greetings, or routing calls to specific team members, RingCentral can help you stay connected and organized. Not sure where to start? We’ve got you covered! We've gathered all the essential call routing resources to help ensure you're fully equipped for the busy months ahead! Adjust Office Hours for the SeasonThe holidays often come with changes to your regular hours. With RingCentral, it’s easy to update your business hours so customers always know when you’re available. Set custom schedules for specific days, and let your team and customers know exactly when you’re open for business. Set Up Holiday GreetingsMake a lasting impression with professional and festive holiday greetings. You can set up custom voicemail greetings or even automated holiday messages that let customers know your hours of operation and any impor

393

17 hours ago

danadentalbuyerNew Participant

asked in AI Assistant

How can I Turn off Audio Notifications on AI Notes

Is there a way to turn off the audio notification that AI is taking notes? Thank you!

805

17 hours ago

nibu-eapenNew Participant

asked in Developer Platform, APIs, & Integrations

How do I send an SMS on behalf of another extension/phone number?

I am getting the following error when trying to send an SMS from a phone number assigned to a different user in my account. The error message makes mention of the "OutboundSMS" permission, but I do not see that permission in my account. Here is the error I am getting from the API: { "errorCode": "FeatureNotAvailable", "message": "In order to call this API endpoint for another extension, one of the following permissions [OutboundSMS] have to be granted extended scope to the authorised user.", "errors": [ { "errorCode": "CMN-419", "message": "In order to call this API endpoint for another extension, one of the following permissions [OutboundSMS] have to be granted extended scope to the authorised user.", "permissionsName": "OutboundSMS" } ], "permissionsName": "OutboundSM

15885

17 hours ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

The Countdown Begins! Submit Your Questions for RingCentral Community AMA Webinar – 1 Day Left!

We’re just 1 day away from our Ask Me Anything (AMA) Webinar with Ben Pintilie on November 21, 2024! 🎉As the holiday season approaches, Ben will be joining us live to discuss how RingCentral features can enhance your business communications, streamline remote workflows, and keep your teams connected through the busiest time of the year. He’ll also answer your burning questions, technical concerns, and highlight best practices tailored for holiday productivity! 📅 Webinar Details:Date: November 21, 2024 Time: 12:00 PM EST | 5:00 PM UK Time | 10:00 AM MST Registration Link: Community Webinar: Advanced Support AMA with Ben Pintilie💬 How to Join:Save the Date: November 21, 2024 – just one week away! Submit Your Questions Early: Drop them in the comments or in our AMA Question Submission Form! Tune In Live: Don’t miss out on the conversation and insights! Got questions? Send them our way, and get ready to join us for an interactive, informative session with Ben. The countdown to November

13412

17 hours ago

ByrneReeseProduct Manager

published in App Connect

App Connect 1.2 now available

We are delighted to announce that, after a slight delay, version 1.2 is now live in the Chrome App Store! This latest release brings several new features and fixes to enhance your experience. 🎉What's New in Version 1.2:SMS Auto-Logging Fix: We've resolved an issue where SMS messages were not being auto-logged. All SMS interactions will now be accurately captured, ensuring seamless logging of your communication. Updated Call Recordings: Retrospective auto call logging now properly updates past calls with a link to the call recording, ensuring that all historical call data is complete and easily accessible. Bullhorn Custom Note Actions: Bullhorn users now have the option to override the default note actions enforced by Bullhorn with custom note actions, offering greater flexibility and customization.We appreciate your patience with the delay and look forward to hearing how these new features and fixes improve your workflow. Stay tuned for more updates!Our next release is, you guessed it

17 hours ago

Alycia408628026New Participant

asked in RingEX: Phone, SMS, & Fax

Do Not Accept Queue Calls

As of last Friday, my agents started receiving an error message when they try to log out of the queue.“Sorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.” Does anyone know why or have a solution for this? Please help!

488

19 hours ago

AlyobrNew Participant

asked in Admin Portal & Account Management

Custom Auto Reception message not working

Hi All, Wondering if someone can help. I have spent two hours on hold trying to get tech support to assist but can't get through. I set up a custom Auto Reception Greeting Message and have followed all the instructions on the how-to guides but it still doesn't work.

1 day ago

Sammy The BullNew Participant

asked in RingEX: Phone, SMS, & Fax

Forward Call "Announce" Ring Central Call

How do I get Ring Central to tell me "You have a call from BUSINESS NAME" when it forwards a call to my cell phone?

1 day ago

suzanne-urashNew Participant

asked in Admin Portal & Account Management

View all blocked numbers

Is there a way to view a list of ALL of my blocked calls in the super admin portal? I only see a list of 8 blocked numbers. Also, is there a way to change the message to blocked numbers to a custom message? I don't like the options that RC currently shows (it needs to be specific that this number has been rejected, not that i don't accept numbers from the area code...stupid).

19876

1 day ago

chad9478New Participant

asked in Developer Platform, APIs, & Integrations

Can I use RingCentral AI app with Microsoft Teams

We have AI call recording with RingCentral and I’m wondering if that is able to connect with my Microsoft Teams when I do video meetings. It appears to be blocked at this point. Google told me this though: Yes, RingCentral can be connected to Microsoft Teams video recording: RingCentral for Microsoft Teams: This integration allows users to access RingCentral's video capabilities and record calls within the Microsoft Teams app. Call recordings: Users can access call recordings, voicemails, and transcriptions without switching apps. RingCentral Video Pro: This app integration is available in the RingCentral App Gallery. Other features of the RingCentral for Microsoft Teams integration include:Advanced call controls: Users can handle, route, and record calls, and manage queues. IVRs: Users can integrate video meetings and webinars. Call analytics: Users can manage calls from a single interface. Unified communications: Users can access calls, texts, chats, and faxes with a single n

1 day ago

gerroeNew Participant

asked in RingEX: Phone, SMS, & Fax

Limited extension ring group

Can limited extensions be part of a ring group when so when not answered it goes to a central voicemail?

1 day ago

ajaysinghNew Participant

asked in RingEX: Phone, SMS, & Fax

Extensions assinged "Standard User" Role able to receive incoming International Calls ?

I know to place international calls user extensions must be assigned International Calling role but I want to know if Standard role includes the ability to receive the incoming international calls ?

1 day ago

BJM59New Participant

asked in RingEX: Phone, SMS, & Fax

TCR Registration Webinar

How do I access the TCR registration webinar? I click on the link and it goes to the registration page.

1 day ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Essential Guide to Business Text Messaging Registration: Navigate The Campaign Registry (TCR) Requirements with EaseTutorial

Hello RingCentral Community!As mobile carriers introduce new texting regulations, all business SMS users are required to register with The Campaign Registry (TCR) to ensure compliance. With that being said, we have seen that the TCR has been one of our most frequently asked questions here in the RingCentral community. With the TCR registration deadline fast approaching on December 1st, we’ve laid out a clear series for steps to guide you through the process. Our detailed checklist covers all the requirements and actions you’ll need to complete. Here’s what you need to know to get your SMS messaging system up and running efficiently. Key Requirements for SMS Registration with TCRBefore you start the registration process, make sure you have the following information and documents ready:A copy of your Employer identification number (EIN) for US customers or Business Number for Canadian customers Information on the types of services provided by your company, use cases for your text commun

4673

1 day ago

NovaNew Participant

asked in Developer Platform, APIs, & Integrations

How to Use RingSense API to get insights

What is the proper way or endpoints to request RingSense Insights I Already Have Recording_ID or sourceRecordId from call_logwhat i want as a result is the Transcription, Summary, Highlights and Etc.i keep getting (Error retrieving RingSense insights for recording 255***15031: Resource not found) I am using python: ringsense_response = platform.get(f'/restapi/v1.0/ai/ringsense/insights/{recording_id}') ringsense_data = ringsense_response.json() But the result is:Record: 255***15031Action: Phone CallCall ID: AIo_P***7EY1AFrom: +12***5958Error retrieving RingSense insights for recording 255***15031: Resource not found

373

2 days ago

JonRobNew Participant

asked in Developer Platform, APIs, & Integrations

Sudden 403 Forbidden Errors on /timeline/fetch endpoint, App has Analytics permission

The other day, all of a sudden I started getting 403 Forbidden responses on the /timeline/fetch endpoint. Nothing has changed. All creds are active/valid. The App has the Analytics permission. No idea why this just started happening.

203

2 days ago

ByrneReeseProduct Manager

posted in App Connect

Chrome App Store review process is slowing down releases

I wanted to provide a quick update to the community to let them know that we have had version 1.2 submitted to the Chrome App Store for now one full calendar week. We are waiting for them to review and publish the update. In the past this was done quite quickly (less than a day typically), so we are not sure why it is taking so long. We are inquiring and will post an update when we have one. Nov 19, 2024 update: we found that our submission to the Chrome App Store was rejected. We are addressing the issue and resubmitting to App Store as soon as possible. Nov 20, 2024 update: version 1.2 has been released. We reached out to Google to inquire about the release process, and they informed us that their policies are changing and becoming more strict, requiring more review and holding all Chrome extensions to a higher standard. We applaud efforts to make all software more secure, and are working to better comply with Google policies and best practices.

110

2 days ago

Mary-Community_ModeratorCommunity Manager

published in News & Announcements

Ask the Expert: Advanced Support AMA with Ben Pintilie

We’re thrilled to invite you to yet another RingCentral Community Advanced Support AMA webinar happening on November 21, 2024 with our very own Ben Pintilie! This is your chance to connect with our expert, get answers to your questions, and gain deep insights into all things RingCentral. Mark your calendars and get your burning questions ready—you won’t want to miss it!🗓 Date: November 21, 2024🕒 Time: 12PM EST | 5PM UK time | 10AM MST📍 Where: Register here!What to Expect:Expert Answers: Get your most pressing questions. Product Insights: Explore key features and learn setup tips from an expert. Best Practices: Discover valuable tips and tricks to navigate the holiday season smoothly! How to Participate:Submit Your Questions Ahead of Time: Have your questions ready? Submit them ahead of time by clicking here. Join the Discussion: On the day of the AMA, participate in the webinar chat and get your questions answered live. Engage and Learn: Take part in polls and surveys during the we

1247

2 days ago

LauriNew Participant

asked in Workflow Builder

Does Workflow Builder support scheduled automations?

Is there a way to set up an automation that runs every 2nd Wednesday of the month from 11:00 am - 1:00 pm? Similar to what you can do with phone calls? I tried setting up a workflow but I didn’t see an option that would do it every 2nd Wednesday of the month. Looks like there is just a 1 time option or I would have to set up an automation for each date I would want it to run.

223

2 days ago

kvhollingsworthNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Meeting Recording Delay

My company has a morning meeting everyday that is always recorded on Ring. I do not attend this meeting, but I do listen to the recording as soon as I can. I go into my RingAdmin site and search all meeting recordings but there is always a fairly substantial delay before the meeting recording shows up...like multiple hours. Any idea why there is such a huge delay? The meetings are only about 30 mins so I doubt it has anything to do with downloading size, etc.

2 days ago

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