The busy holiday stretch, from Thanksgiving feasts to New Year's toasts, is approaching! Your business needs powerful, integrated tools to manage the surge in customer interactions across this crucial time. As a valued RingEX customer, this Holiday Toolkit is your guide to a flawless customer experience, keeping you connected, organized, and stress-free.
🎁 Unwrap Your Seasonal Prep Features
Customize Office Hours for Seasonal Celebrations
Holidays mean varied schedules. With RingEX, it’s simple to update your business hours so customers always know when you’re available. Set custom schedules for specific closure days (like Thanksgiving or Christmas Day) to let your team and customers know exactly when you’re open for business.
Deck the Halls with Festive Greetings
Make a lasting impression with professional and festive greetings. Set up custom voicemail greetings or automated holiday messages that inform customers of your hours of operation and any important seasonal updates. This ensures your brand maintains a personal touch while staying organized.
Create Custom Call Routing for Holiday Hours
Ensure calls are routed to the right place at the right time. RingEX makes it easy to create custom call routing rules based on your holiday schedule. Whether you need calls forwarded to specific team members, departments, or voicemail, setting up your holiday call routing now helps you meet business needs and avoid missed calls.
- Pro Tip: Help your team be ready for the holidays by having them set up a custom answering rule for their extension in the RingCentral app.
Set Up Announcement-Only Extensions
Want to inform customers you’re closed without taking calls? RingEX allows you to set up announcement-only extensions, which provide a recorded message to callers instead of sending them directly to voicemail. This is a great way to keep customers informed about holiday hours or service interruptions.
Create Call Queue Templates for Efficiency
Save time by setting up call queue templates that can be reused every holiday season. Whether you're managing a surge in customer inquiries during a sale or directing calls to different departments, creating templates allows you to implement a professional and efficient system with minimal effort.
Use Voicemail and Message-Only Extensions
If you know your team will be unavailable during specific hours, create message-only extensions that route customers directly to leave a voicemail. RingEX makes it simple to access and manage those voicemails when you’re back in the office, ensuring no message goes unanswered.
🚀 Advanced Tactics for a Seamless Season
Stay Connected with Remote Teams
Whether your team is working remotely, in the office, or a mix of both, RingEX keeps everyone connected. With features like video conferencing, team messaging, and reliable mobile apps, you can easily stay in touch with your employees and customers no matter where the holidays take you.
Automate Your Workflow
Automate your workflow during this coming holiday season with Workflow Builder! This powerful tool provides you with pre-built templates and components designed to help you automate common seasonal tasks, from sending festive greetings and managing out-of-office replies to coordinating team events. Start creating efficient and festive workflows that save you time and ensure a smooth, stress-free holiday season for everyone.
Have questions? We’re here to help!
Technical Support:
📞 1 (888) 898-4591, Option 3
🌐 RingCentral Support
RingCentral Community:
🌐 Visit the Community
📧 Community.support@ringcentral.com
RingCentral University:
🌐 Learn More
Take full advantage of your RingEX plan. Our powerful features help you manage communications, reduce customer wait times, and keep your business running smoothly, merry, and bright. 🎄✨
📍 We’ve also created a downloadable PDF version of this toolkit. It is perfect for sharing with your fellow RingCentral users or keeping handy as your quick-reference guide this holiday season!