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The First Step
February 19, 2019
Question

Reverting to Default Profile Picture

  • February 19, 2019
  • 26 replies
  • 11784 views
I updated my profile picture from the generic standard icon.  Now when I join a ringcentral meeting my profile picture appears.  I can't seem to revert back to the standard generic profile icon.  How can I do this and remove my profile picture from Ring Central Meetings? 

26 replies

Participating Frequently
February 19, 2019
It appears that RIngCentralhas removed the Advanced Features menu selection in Settings (at least in my instance). That's  where you can edit your profile and delete the photo. I can't remove mine either.
The First Step
February 21, 2019
Hey DH, do you use the RC (Glip) app? Also, could you show me where you changed your profile picture in Meetings? I've never done it so it would help me to understand :)
dh12The First StepAuthor
The First Step
February 22, 2019
This is precisely my question :)  I changed my profile in the GLIP all and now it displays when I join RingCentral meetings.  I don't understand how that happened and would like to disable it. 

The First Step
February 22, 2019
AH! So, RingCentral Meetings and Glip now talk to each other - this is so that when you're on an RC Meeting, your Presence in Glip reflects that :) Which is a really nice feature. 

Because these two programs talk to each other, Meeting is pulling your profile picture from Glip. I'll see if it's something that can be changed but I don't think it is.
dh12The First StepAuthor
The First Step
February 22, 2019
Thank you.  I'm one of several hundred in our organization that have a profile pic in Glip but the only one that has my profile pic appear in RingCentral.  There must be some setting that is enabling this 
The First Step
February 22, 2019
Hey DH, got some more info. At this time there's no setting in Meetings to update your Profile Picture. However, you can change it in Glip and that will update Meetings.


New Participant
March 14, 2019
I have removed my picture on RingCentral Phone but it has not been removed from Glip. How can i remove it from there? It only gives the option to change it not remove it. 
Participating Frequently
March 14, 2019
Erica,

Saadet is correct, but what you can do is create a blank JPG image in Paint or any other application that can create a blank image. You could also grab a screenshot of a blank area of a screen with something like the Windows snipping tool. You can then change the photo in Glip with this blank image.

I've attached a white blank image for you that you can download (It's white so click just below this).
New Participant
June 5, 2019
This is garbage ... fix this so we can edit, change, and remove an image directly from the meetings app ... who created this user experience? 
New Participant
June 5, 2019
Agreed - spent WAYYY too much time trying to fix what's evidently unfixable! Really lame. It updates OK in the phone app and shows OK in Glip and mobile even - but not on my huge monitor... really want that gone and/or at least changed! Ridiculous.