Reverting to Default Profile Picture

I agree, this should be an easy fix on RingCentral's end. It's not asking a lot to be able to delete a photo and revert to the user's initials that already existed in your system to begin with. 

Can you please let us know that you're working on this simple improvement? 

Thanks

Makes it seem like a pretty smalltime operation, doesn't it? Is there like one developer and he's on vacation most of the time? I really hope someone is checking these posts - totally unprofessional to let something so basic and necessary remain broken for what appears to be YEARS. Makes me want to push to switch to something more polished and customer-friendly. 

Same issue as others have mentioned.  I updated a new photo  in Glip but the one that shows in meetings is the old one.  Wish there was a way to manually update in meetings since it clearly doesn't sync correctly from glip all the time.

We're having the SAME issue in our organization for many of our members. Has anyone figured out the fix?? 

I don't see any fix in the near future.  I've had a issue on PKI hold for over 14 months.  RC doesn't even reply to my updates on the ticket asking for resolution.  If you want to fix it yourself without waiting on ring just delete and re add the user.

That's one fix!! I'll take it. Thanks, Eric. 

not sure if anyone posted this solution.

RingCentral Meetings Windows App stores the Avatar image under AppdataRoamingRingCentralMeetingsdata

First, delete the conf_avatar files from the above location.
Make sure the Ring Central Apps are closed when you do this.
Launch Glip and Update your photo. 
Then launch RingCentral Meetings app.
You should now see the correct image.

There is a possibilty that you need to uninstall the RingCentral Meetings app from windows and
then delete the RingCentralMeetings folder from the appdata location.

The folder will recreate itself when you reinstall the application

My awesome IT Service Desk just gave me a solution that worked! 
On Android or iOS app:
-Go to the RingCentral app (not Meetings)
-If on Android, click the hamburger menu in the upper left then Select Meetings from the menu or
-If on iOS, click Meetings icon on bottom menu
-Once in Meetings, click the 3 dots in the upper right corner
-Select Meeting Settings
-Select Video Service
-Select RingCentral Meetings Embedded
-Back on Meetings screen, click Start
-End your mobile meeting then go back to your desktop and launch RingCentral Meetings and select Start Without Video. 

I'm not an IT person and I do not work for RingCentral so don't get all cranky if this doesn't work for you, but I tried a bunch of stuff that didn't work and then this did so hopefully it works for some of you as well.

Awesome! This worked. Thank you.

This reply was created from a merged topic originally titled How can I remove/change the profile photo that appears when I'm in RingCentral Me.... When I'm in RingCentral Meetings and have my video camera turned off, a profile picture is displayed as a default. I'd like to remove/change that photo... How?