https://gist.github.com/jaspreetsidhu/ad422aaa03e85d99d15d3876a402008c
I've included a link to the crash report in console post-restart.
Please let me know what other information I can provide to assist the community in helping resolve the issue.
Thanks,
-Jaspreet
I have exactly the same issue. Hard reboot when video is used. New 2019 Mac OS 10.14.6. No external monitors.
Is there a resolution for this?
-Dana
Hey Dana, no.. there's no reply. In fact, all communication from RingCentral has gone dark and you have no idea how embarrassing it is in the middle of a presentation to have to dial back in.
Not only that, but the log files that are being created by RingCentral were taking up to 80 GBs of storage space and I lose the recording from the video.
As a consultant, this is damaging not only to my business, but my brand, and bottom line.
Anyway, I've asked my company to look into other technologies and to review our tech stack/agreement with RingCentral.
Perhaps you can log a case and reference this thread and my case as well? 08716592
Hey all, I looked into this issue and it's still being investigated by our Engineering/Product Team. I'm keeping an eye on the issue and whenever I receive an update, I'll be sure to post here.
Hello,
We have a few computers in our office experiencing this same issue. Saadet, has there been any updates? This is super frustrating when it happens regularly. Please provide us with an update
I am having a similar problem when running RingCentral meetings on a Windows 7 machine using a AMD Radeon HD 7750 Graphics card using the latest AMD drivers.
The call will start fine, but eventually, the screen goes black. Sometimes, it will happen after a few minutes, other times after 20-30 minutes. Audio still manages to come through. Most times, I need to restart the software to get back video.
There is no issue if I use other collaboration software such as Microsoft Teams.
Doing this on an core i7 machine with 8 gigs of RAM.
I am having the same problem with an older Mac OS X 10.13.6 This is not good for our work! Will have to change software/system soon if this is not resolved. I re-installed everything, too. This is taking up valuable time.
HELP! Mac OS Mojave 10.14.6 and just recently (past 2-3 days) RingCentral will just freeze (phone audio stays connected) then often will lock up my entire laptop and I have to do a hard boot.
When will this be resolved?
I've had several people in my company complain about this issue in the past 2 months. Any movement?
Hi all, not sure if others are still having this problem but I have a MacBook Pro with Catalina 10.15.7 and the app causes kernel panic shutdowns to the point where I only use the Ring Central app on my phone. Any movement on this that anyone is aware of?
,
Hi everyone, not sure if Ring Central has been able to determine anything since these posts. I am on Catalina 10.15.7 on Macbook Pro and the app definitely causes kernel panics on my machine to the point where I only use the Ring Central app on my iPhone to avoid all the crashes.
Sorry for the double post
