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Question

Can I send a text in response to an IVR key-press?

  • February 9, 2026
  • 2 replies
  • 8 views

is there a way for someone to call my business after hours and by pressing 1 get a text link to my appointment scheduler on my website

2 replies

  • New Participant
  • February 9, 2026

Yes, I have done the text message pointing my scheduler on my site. Mine does it 24X7 but I’m pretty sure you can also do it by schedule with the call menus.


ByrneReese
Community Manager
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  • Product Manager
  • February 10, 2026

@KSTEEL I believe people have used this recipe to some success to achieve this: https://ringcentral.github.io/ringcentral-automator-docs/workflows/recipes/ivr-menus/

It would be great if you could come back and share whether you were successful or not so that we can support you and/or confirm for others that this works as described.