Question

How many times can a workflow call someone back?

3 months ago
April 29, 2025
1 reply
21 views

bkarle2
New Participant

I setup a custom workflow that calls our inbound calls back when the inbound ends. We then connect that call to one of our IVR's. My question is, how many times will it call that customer back? And are we able to select how many times a number is called back?

ByrneReese
Product Manager
347 replies
3 months ago
April 29, 2025

@bkarle2 What an interesting use case! I would love to learn more about what you are doing specifically. Why, for example, are you calling someone back?

Regardless, you can configure how many times you call someone back by setting a frequency limit on the trigger.

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