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We are excited to announce that we have just released a powerful new capability as part of our core RingCentral product—SMS opt-in/opt-out auto-replies. In the past this function was handled by Automator. So, if you have an active workflow using the old “SMS opt-in/opt-out auto-reply“ template, you may inadvertently respond to opt-out requests twice.

To prevent this from happening, we strongly recommend following these steps:

Steps to Disable Your Old SMS Opt-In/Opt-Out Workflows:

  1. Log in to Automator: Access your Automator account.
  2. Identify and Disable the Old Workflow: Locate your current SMS opt-in/opt-out workflow(s) and disable them to avoid duplicate responses.

By disabling the old workflow, you can ensure that you only reply to SMS opt-out requests once, maintaining a smooth and compliant communication process.

We invite you to utilize the newly integrated “SMS opt-in/opt-out” functionality available within RingCentral for an enhanced and seamless messaging experience.

If you have any questions or need assistance, don’t hesitate to reach out to RingCentral’s support team or the RingCentral Community for guidance.

Thank you for your attention to this important update!

 

Hi Byrne, is there a way for a customer to subscribe back ?

@GCC2011 Yes. The customer can resubscribe by simply sending a text, as sending a text implies that you consent to receiving a response, or if users want to be more explicit they can simply text back, “START” or “RESUBSCRIBE.”

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