Hello Workflow Builder Community!
It’s been a little while since our last major update here, but as the saying goes: still waters run deep. While we’ve been a bit quiet on the forums, the engines have been roaring behind the scenes.
First, I want to share some incredible milestones that you helped us achieve. Since our launch just one year ago, we’ve been blown away by the scale of what you’re building:
-
25,000,000+ total workflow executions.
-
60,000+ unique workflows created.
-
4,000,000+ SMS messages sent.
Workflow Builder even powers RingCentral’s own SMS auto-reply system now. We’ve seen how much value you've found in automating SMS and basic business processes, but we’re just getting started.
The Vision: Moving Beyond the "Keyword"
In an AI-driven world, communication needs to be natural, conversational, and dynamic—not just a set of static, inflexible rules. Our goal is to elevate Workflow Builder from a specialized SMS tool into one of the industry's most powerful, all-encompassing automation platforms.
Coming in Q2 2026: What’s New?
We are hard at work on a massive platform evolution. Here is a sneak peek at what’s landing in Q2:
-
A Complete UI Overhaul: We’re upgrading to the latest RingCentral UX standards. Expect a much smoother experience with drag-and-drop, copy/paste, and multi-select functionality.
-
Advanced Logic & Data: New nodes like Parse JSON and Set Variable are available now! Soon, we’ll be adding a JavaScript node for complex data processing.
-
Power Features: We’re introducing Save as Draft (edit without disruption), Nested Workflows (embed workflows within workflows), and new flow controls like While and Foreach loops.
-
Deeper Integrations: We are launching native integrations with HubSpot and Salesforce, followed by the ability to register and invoke any third-party API.
-
Flexible Triggers: Beyond our new On-Demand and Scheduled triggers, we are adding more ways to ensure your workflows fire exactly when they should.
Sneak peak
We Want to Build With You
We’re evolving this product to meet your imagination. Whether you're automating complex data flows or building the next generation of customer communications, we want to hear about it.
Tell us: What are you planning to build with these new tools? If you have a specific use case you’d like to discuss, or if you want to meet with the Product Team to ensure WFB delivers exactly what your company needs, drop a comment below or send us a message.
Here’s to a massive 2026!