We have hired an outside company that will be an overflow to several call queues. If the call isn’t picked up by a call queue member within 20 seconds the call will be forwarded to an external number. The only place that I can find a setting to forward to an external number is during afterhours. Am I missing something or is there another way around this?
Any input would be appreciated.
Thank you
It’s also in the ‘Wait Settings’ in the Call group, Call Hanlding and Members
If that’s not there for you, check with your account rep - some of these options can be turned on from ‘behind the scenes’
Hope that helps.
Hi Joe,
I was just told by support that our plan does not allow for this feature and would have to reach out to sales for an upgrade.
Thanks for the info...I’ll see if my rep can help us out.
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