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Question

Call Queue to External Number

  • 5 September 2024
  • 0 replies
  • 7 views

We have hired an outside company that will be an overflow to several call queues.  If the call isn’t picked up by a call queue member within 20 seconds the call will be forwarded to an external number.  The only place that I can find a setting to forward to an external number is during afterhours.  Am I missing something or is there another way around this?

 

Any input would be appreciated.

 

Thank you

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