I would like to be able to view whether it was an employee or customer that ended a call for quality assurance, is there a way to do this through the admin center?
Best answer by Mary-Community_Moderator
Hi
The specific QA metric you’re looking for isn’t available in the standard RingEX Admin Call Log. RingEX logs don’t track who ended a call, whether employee or customer.
This feature is available in RingCentral’s Contact Center platforms (RingCX or RingCentral Contact Center), where the Contact History Report clearly shows whether the agent or contact ended the call.
To get this level of detailed QA reporting, you would need to use or upgrade to a Contact Center solution.
+1Hi
The specific QA metric you’re looking for isn’t available in the standard RingEX Admin Call Log. RingEX logs don’t track who ended a call, whether employee or customer.
This feature is available in RingCentral’s Contact Center platforms (RingCX or RingCentral Contact Center), where the Contact History Report clearly shows whether the agent or contact ended the call.
To get this level of detailed QA reporting, you would need to use or upgrade to a Contact Center solution.
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