I’ve tried this as well, and have reported it as an issue to RC support.

In our case, the Message Only extension doesn’t even appear in the Analytics - the only way we can see calls to that extension is via the Call Log.

I’m sure I’ll get back the “We’re currently looking into it...” BUT, if I hear anything back that’s constructive, I’ll post.

Call you Account Rep and poke them about it as well - and/or open a ticket that it’s missing from the Analytics.  More voices might get noticed.

A quick follow-up:

I also looked in depth on this and opened a chat/ticket with support.  I’ve gotten nothing back but, “if you’re still having trouble  - call our support line”.

I’ve explained to them numerous times, and no one is taking ownership of this ticket - they’re just kicking it down the road for someone else.

I have a feeling that this is a major bug in the Analytics that they don’t want to acknowledge.

:Support Case 28957015

​@Mary-Community_Moderator - can you also poke someone?

Thanks ​@Joe Cache, I’ll check on this. 🙂