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Message only extension

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I am trying to generate a report for a message only extension to find out how many calls come through that line. This report will be run on a weekly basis.

analytics and reporting

Joe CacheAnswer

RingCentral VIBE Royalty

I’ve tried this as well, and have reported it as an issue to RC support.

In our case, the Message Only extension doesn’t even appear in the Analytics - the only way we can see calls to that extension is via the Call Log.

I’m sure I’ll get back the “We’re currently looking into it...” BUT, if I hear anything back that’s constructive, I’ll post.

Call you Account Rep and poke them about it as well - and/or open a ticket that it’s missing from the Analytics. More voices might get noticed.

Joe CacheAnswer

RingCentral VIBE Royalty

I’ve tried this as well, and have reported it as an issue to RC support.

In our case, the Message Only extension doesn’t even appear in the Analytics - the only way we can see calls to that extension is via the Call Log.

I’m sure I’ll get back the “We’re currently looking into it...” BUT, if I hear anything back that’s constructive, I’ll post.

Call you Account Rep and poke them about it as well - and/or open a ticket that it’s missing from the Analytics. More voices might get noticed.

Joe Cache

RingCentral VIBE Royalty

A quick follow-up:

I also looked in depth on this and opened a chat/ticket with support. I’ve gotten nothing back but, “if you’re still having trouble - call our support line”.

I’ve explained to them numerous times, and no one is taking ownership of this ticket - they’re just kicking it down the road for someone else.

I have a feeling that this is a major bug in the Analytics that they don’t want to acknowledge.

:Support Case 28957015

@Mary-Community_Moderator - can you also poke someone?

Mary-Community_Moderator

Community Manager

A quick follow-up:

I also looked in depth on this and opened a chat/ticket with support. I’ve gotten nothing back but, “if you’re still having trouble - call our support line”.

I’ve explained to them numerous times, and no one is taking ownership of this ticket - they’re just kicking it down the road for someone else.

I have a feeling that this is a major bug in the Analytics that they don’t want to acknowledge.

:Support Case 28957015

@Mary-Community_Moderator - can you also poke someone?

Thanks @Joe Cache, I’ll check on this. 🙂

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