We recently switched to RingCentral from Vonage. As we are comparing monthly reporting data, our inbound call data is showing as significantly less than we’ve experienced historically. We believe the difference is due to a reporting item on the backend, not that inbound call volume has truly dropped in a significant manner. Does anyone have insight on how these systems may record things differently? We believe it may have to do with how robo-calls are tracked or something along those lines. We are using RingEX for all inbound calls. Additionally, we do not have an IVR set-up (nor did we in Vonage). We do have our settings set to report on ‘external’ calls, so that internal calls/transfers are not being counted. Again this is the same as we had it set up in vonage.