Best answer by cris-soriano
Hello Team.
I just did a real time testing and monitoring of this issue with Daniel Roth and we figured out that it takes no more than an hour for a call that was received today to show up on Performance Reports. It's an hourly interval.
I would like to revisit the 24 hour delay. This screenshot shows that we can get same day reporting.
With this report this proves same day reporting is available in the Performance Reports - and with a Office Standard license which is what we have.
My question is:
If I pull the report at 10:01 will it report all calls from 0:00 - 10:00 or does the Performance report need 'x' amount of time to update before reporting everything through 10:00. 'x' has to be same day as shown here. What is the frequency in which the Performance Report is updated? Is it real-time, every 5 minutes, every 30 minutes, every hour or something different?The screenshot show reporting updates same day -so looking for the frequency of the updates.
Hello Team.
I just did a real time testing and monitoring of this issue with Daniel Roth and we figured out that it takes no more than an hour for a call that was received today to show up on Performance Reports. It's an hourly interval.
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