The problem: the `interaction-metadata` response does not include several interaction-level columns that appear in the in-app "Interaction Details" historical analytics report. Specifically missing:
- Product Type / Product / Product ID (the queue/product the interaction belonged to)
- Term Party and Term Reason
- Agent Full Name (we only get the agent ID)
- Abandon Type
- Original UII
- Callback Requested
These fields do exist in the Agent Segment Metadata and Global Call Type Detail reports, but those appear to be deprecated.
Question: Which current, supported endpoint returns these interaction-level fields — especially the Product/queue association and Term Reason? Is the `reportsStreaming` endpoint the intended path, or is a scheduled report export currently the only way to get the complete column set? We'd prefer to build against a supported endpoint rather than a deprecated one.
Thanks!