Question

App Connect/BH - Multiple RC Instances

Forum|Forum|5 months ago
December 22, 2025
3 replies
171 views

chrismorgan
The First Step

If we have multiple RingCentral instances/tenants using the same Bullhorn instance, are we able to setup server-side call logging with the same API user, or would each RC instance need its own API user? While the auth worked for me, my colleague is getting the “Server side logging turn ON” message and the “Server logging settings update failed. Please check your username and password” message at the same time when using the same API credentials as I used.

Embbnux
Employee
Forum|Forum|5 months ago
December 23, 2025

Hi @chrismorgan in current version, you will need different API user for each RC instance.

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dakong
Community Manager
Forum|Forum|5 months ago
December 24, 2025

@chrismorgan

It’s a tricky case. We never plan to support it. That said, it might be able to work, with some adjustments.

Please do what Embbnux suggested and see what happens. We’ll go from there.

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Embbnux
Employee
Forum|Forum|5 months ago
December 25, 2025

@chrismorgan After tested, it is actually supported. Can you help to check if you set wrong API user password in your colleague side?
And limited from Bullhorn side, when one instance refresh login session for the API user, API user in other instances may cause session invalid and need to refresh session again. It will cause logging unstable. So it is recommended to use different api user for different instances.

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